At a Glance
- Tasks: Manage customer accounts and ensure smooth communication from order to delivery.
- Company: Dynamic company in Aldershot with a focus on customer service excellence.
- Benefits: £30,000 salary, 28 days holiday, pension scheme, and training opportunities.
- Other info: Great opportunity for growth in a supportive and vibrant work environment.
- Why this job: Join a fast-paced team and build strong relationships while advancing your career.
- Qualifications: 2+ years in customer service or account management, excellent communication skills.
The predicted salary is between 30000 - 30000 £ per year.
We are currently recruiting for a highly organised and customer-focused Client Relationship Coordinator / Assistant Account Manager to join a busy and fast-paced customer services team based in Aldershot. This is an excellent opportunity for somebody with previous B2B customer service, account management, or sales support experience who enjoys building relationships, coordinating customer accounts, and managing multiple priorities within a product-based environment.
The successful candidate will work closely with Account Managers and internal departments to ensure a smooth customer journey from quotation through to delivery, whilst maintaining high levels of customer service and account support throughout.
Key responsibilities:- Supporting the day-to-day management of customer and distributor accounts.
- Managing inbound calls and customer enquiries professionally and efficiently.
- Handling internal and external email communications.
- Processing customer orders from quotation through to delivery.
- Preparing and issuing quotations to customers and distributors.
- Raising and managing orders using internal systems.
- Progressing quotes, approvals, and customer orders.
- Chasing outstanding approvals and customer information where required.
- Liaising with internal departments to ensure customer requirements are met.
- Working closely with courier companies regarding deliveries and logistics.
- Supporting current promotions and campaigns with customers.
- Assisting with customer complaints and resolutions in a professional manner.
- Producing reports and completing administrative tasks accurately.
- Providing support and cover for Account Managers when required.
- Contributing towards team performance and customer satisfaction targets.
- Minimum 2 years' experience within customer service, account management, sales support, or administration.
- Previous experience within a B2B and product-based environment is essential.
- Experience managing corporate customer accounts would be highly beneficial.
- Excellent communication skills both written and verbal.
- Strong organisational skills with the ability to manage changing priorities.
- High attention to detail and accuracy.
- Customer-focused with a proactive and positive approach.
- Confident processing quotations, orders, and customer requests.
- Strong telephone manner and interpersonal skills.
- Ability to work effectively independently and within a team.
- Strong IT skills including Microsoft Office and internal CRM/order systems.
- Ability to work within a fast-paced environment and meet deadlines.
- Salary of £30,000.
- 28 days holiday including bank holidays.
- Workplace pension scheme.
- Annual Leave Purchase Scheme.
- Referral bonus scheme.
- Funded internal and external training opportunities.
This is a fantastic opportunity for somebody looking to further their career within customer services and account management whilst working within a varied, fast-moving, and customer-focused environment.
Customer Account Coordinator in Aldershot employer: Halmer Recruit
Join a dynamic and supportive team in Aldershot as a Customer Account Coordinator, where your organisational skills and customer-focused approach will be valued. With a competitive salary of £30,000, 28 days of holiday, and opportunities for professional development through funded training, this role offers a rewarding career path in a fast-paced environment that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Account Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills and account management experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Keep an eye on our listings and get your application in – we’re rooting for you!
We think you need these skills to ace Customer Account Coordinator in Aldershot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your B2B customer service and account management experience, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Customer Account Coordinator role. Share specific examples of how you've managed customer accounts and built relationships in the past.
Show Off Your Communication Skills:Since excellent communication is crucial for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your strong written skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Halmer Recruit
✨Know Your Customer Service Stuff
Make sure you brush up on your B2B customer service knowledge. Be ready to discuss your previous experiences in account management or sales support, and how you've built relationships with clients. This will show that you understand the role and can hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires managing multiple priorities, prepare examples of how you've successfully juggled tasks in a fast-paced environment. Think about specific situations where your organisational skills made a difference, and be ready to share those stories.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering questions on the spot.
✨Be Ready for Problem-Solving Questions
Expect questions about handling customer complaints or resolving issues. Prepare a couple of scenarios where you turned a negative situation into a positive outcome. This will demonstrate your proactive approach and ability to maintain high levels of customer satisfaction.
