At a Glance
- Tasks: Manage corporate accounts and build strong client relationships in a fast-paced environment.
- Company: Dynamic company in Aldershot with a focus on customer service excellence.
- Benefits: Competitive salary, 31 days holiday, pension scheme, and funded training opportunities.
- Other info: Exciting career development in a vibrant workplace with regular company events.
- Why this job: Join a supportive team and make a real impact on customer satisfaction and account growth.
- Qualifications: 3+ years in account management or customer service with strong communication skills.
The predicted salary is between 33000 - 35000 £ per year.
We are currently recruiting for an experienced Account Manager to join a busy and fast-paced customer services team based in Aldershot. This position would suit somebody with strong B2B account management or customer service experience who is confident managing corporate accounts, building long-term client relationships, and handling product-based enquiries within a commercial environment.
The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key responsibilities:- Managing a portfolio of corporate customer accounts.
- Acting as the main point of contact for customer enquiries and ongoing account support.
- Building and maintaining strong long-term B2B customer relationships.
- Processing customer orders from quotation through to delivery.
- Managing product enquiries and advising customers on suitable solutions.
- Identifying opportunities to maximise sales and account growth.
- Handling customer complaints and escalations professionally and efficiently.
- Working closely with internal departments including finance, operations, and logistics.
- Supporting the Customer Service Manager with day-to-day team operations.
- Assisting with customer service administration support and escalations when required.
- Ensuring customer accounts remain within agreed commercial terms.
- Providing consistently high levels of customer service within a fast-paced environment.
- Minimum 3 years' experience within Account Management, Customer Service, Sales Support, or a similar commercial role.
- Previous experience managing B2B or corporate customer accounts.
- Experience working within a product-based environment is essential.
- Strong communication and relationship-building skills.
- Commercial awareness with the ability to identify sales opportunities.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities and work under pressure.
- Confident handling challenging customer conversations and escalations.
- Strong IT skills including Microsoft Office and CRM/internal systems.
- Professional and confident telephone manner.
- Salary between £33,000 - £35,000 depending on experience.
- 31 days holiday including bank holidays.
- Workplace pension scheme.
- Company events.
- Annual Leave Purchase Scheme.
- Referral bonus scheme.
- Funded training and development opportunities.
This is an excellent opportunity for a commercially focused and customer-driven individual looking to join a supportive business within a varied and fast-moving account management position.
Client Relationship Manager in Aldershot employer: Halmer Recruit
Join a dynamic and supportive team in Aldershot as a Client Relationship Manager, where your expertise in B2B account management will be valued. With a competitive salary, generous holiday allowance, and opportunities for professional development, this role offers a rewarding environment that fosters long-term client relationships and personal growth. Experience a vibrant workplace culture that prioritises collaboration and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in managing corporate accounts and building relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Client Relationship Manager in Aldershot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your B2B account management experience and any relevant customer service roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Client Relationship Manager role. Share specific examples of how you've built strong client relationships in the past.
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, mention any tools or methods you use to stay organised. We love to see how you manage multiple priorities and keep everything running smoothly!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Halmer Recruit
✨Know Your Accounts
Before the interview, research the company’s existing corporate accounts and their industries. This will help you understand their needs and how you can contribute to managing those relationships effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully handled customer enquiries or complaints in the past. Highlight your ability to communicate clearly and professionally, as this is crucial for a Client Relationship Manager.
✨Demonstrate Commercial Awareness
Be ready to discuss how you identify sales opportunities within existing accounts. Think of specific instances where you’ve maximised account growth and be prepared to share these insights during the interview.
✨Organise Your Thoughts
Since the role requires excellent organisational skills, practice articulating how you manage multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep them clear and concise.
