At a Glance
- Tasks: Manage customer accounts and ensure smooth communication from quote to delivery.
- Company: Dynamic company in Aldershot with a focus on customer service excellence.
- Benefits: £30,000 salary, 28 days holiday, pension scheme, and training opportunities.
- Other info: Great opportunity for growth in a supportive and vibrant work environment.
- Why this job: Join a fast-paced team and build strong relationships while advancing your career.
- Qualifications: 2+ years in customer service or account management, excellent communication skills.
The predicted salary is between 30000 - 30000 £ per year.
We are currently recruiting for a highly organised and customer-focused Client Relationship Coordinator / Assistant Account Manager to join a busy and fast-paced customer services team based in Aldershot. This is an excellent opportunity for somebody with previous B2B customer service, account management, or sales support experience who enjoys building relationships, coordinating customer accounts, and managing multiple priorities within a product-based environment.
The successful candidate will work closely with Account Managers and internal departments to ensure a smooth customer journey from quotation through to delivery, whilst maintaining high levels of customer service and account support throughout.
Key responsibilities:- Supporting the day-to-day management of customer and distributor accounts.
- Managing inbound calls and customer enquiries professionally and efficiently.
- Handling internal and external email communications.
- Processing customer orders from quotation through to delivery.
- Preparing and issuing quotations to customers and distributors.
- Raising and managing orders using internal systems.
- Progressing quotes, approvals, and customer orders.
- Chasing outstanding approvals and customer information where required.
- Liaising with internal departments to ensure customer requirements are met.
- Working closely with courier companies regarding deliveries and logistics.
- Supporting current promotions and campaigns with customers.
- Assisting with customer complaints and resolutions in a professional manner.
- Producing reports and completing administrative tasks accurately.
- Providing support and cover for Account Managers when required.
- Contributing towards team performance and customer satisfaction targets.
- Minimum 2 years' experience within customer service, account management, sales support, or administration.
- Previous experience within a B2B and product-based environment is essential.
- Experience managing corporate customer accounts would be highly beneficial.
- Excellent communication skills both written and verbal.
- Strong organisational skills with the ability to manage changing priorities.
- High attention to detail and accuracy.
- Customer-focused with a proactive and positive approach.
- Confident processing quotations, orders, and customer requests.
- Strong telephone manner and interpersonal skills.
- Ability to work effectively independently and within a team.
- Strong IT skills including Microsoft Office and internal CRM/order systems.
- Ability to work within a fast-paced environment and meet deadlines.
- Salary of £30,000.
- 28 days holiday including bank holidays.
- Workplace pension scheme.
- Annual Leave Purchase Scheme.
- Referral bonus scheme.
- Funded internal and external training opportunities.
This is a fantastic opportunity for somebody looking to further their career within customer services and account management whilst working within a varied, fast-moving, and customer-focused environment.
Client Relationship Coordinator in Aldershot employer: Halmer Recruit
Join a dynamic team in Aldershot as a Client Relationship Coordinator, where your organisational skills and customer focus will be valued. With a competitive salary of £30,000, 28 days of holiday, and opportunities for professional development, this role offers a supportive work culture that prioritises employee growth and satisfaction. Experience a rewarding career in a fast-paced environment that encourages collaboration and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Coordinator in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Relationship Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. Think about how your previous B2B customer service experience can shine through. We want you to show them why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Client Relationship Coordinator in Aldershot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your B2B customer service and account management experience, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Client Relationship Coordinator role. Share specific examples of how you've built relationships and managed accounts in the past.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your strong written skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Halmer Recruit
✨Know Your Customer Service Stuff
Make sure you brush up on your B2B customer service knowledge. Be ready to discuss your previous experiences in account management or sales support, and how you've built relationships with clients. Think of specific examples that showcase your skills in managing customer accounts and resolving issues.
✨Show Off Your Organisational Skills
Since the role requires juggling multiple priorities, prepare to demonstrate your organisational prowess. Bring examples of how you've managed tasks efficiently in a fast-paced environment. You could even mention tools or methods you use to stay organised, like CRM systems or project management software.
✨Communicate Like a Pro
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions. This will show that you can handle inbound calls and customer enquiries professionally.
✨Be Ready for Role-Play Scenarios
Expect some situational questions or role-play scenarios where you'll need to demonstrate how you'd handle customer complaints or process orders. Think through potential challenges you might face in the role and how you'd resolve them. This will highlight your proactive and positive approach to customer service.
