At a Glance
- Tasks: Support customers with product queries and resolve aftersales issues in a fast-paced environment.
- Company: Family-owned business in Aldershot, known for its supportive and people-focused culture.
- Benefits: Stable job, career development, 31 days holiday, and wellbeing initiatives.
- Other info: Great opportunities for training and progression in a growing company.
- Why this job: Join a collaborative team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or aftersales support, strong communication skills required.
The predicted salary is between 29000 - 29000 € per year.
Location: Aldershot, Hampshire
Salary: £29,000
Hours: Monday - Thursday 8.30am - 5.30pm & Friday 8.30am - 5.00pm
Fully office-based
About the Company
Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, employees benefit from working closely with senior leadership and being recognised for their contribution to the business. The company specialises in producing and distributing promotional and branded products to customers across the UK and internationally. Due to continued growth, they are looking to appoint an Aftersales & Customer Support Executive to join their busy customer support and aftersales team.
The role
We are currently recruiting for an Aftersales & Customer Support Executive to join a fast-paced, product-based business environment. This role would suit someone with previous experience within aftersales support, customer service, product support, order processing, customer resolutions, or customer care within a product-led business. You will be responsible for supporting customers with product and order queries, managing aftersales issues, investigating customer concerns, and ensuring excellent customer outcomes throughout the process. This is a busy and varied role requiring strong communication skills, organisation, attention to detail, and the ability to remain calm and professional under pressure.
Key responsibilities
- Managing inbound telephone calls and customer service enquiries.
- Supporting customers with product, order, delivery, and aftersales queries.
- Investigating customer concerns and resolving issues efficiently and professionally.
- Managing customer escalations and coordinating resolutions with internal departments.
- Liaising with production, dispatch, and internal teams regarding orders and product queries.
- Supporting the management of customer complaints and aftersales resolutions.
- Organising customer refunds and credit notes where required.
- Supporting customers with invoice and billing queries.
- Managing customer correspondence and maintaining accurate internal records.
- Preparing for and attending Quality Control and aftersales review meetings.
- Building strong customer relationships through excellent customer support and aftersales service.
What We're Looking For
- Previous experience within aftersales support, customer service, customer support, order processing, or customer care within a product-based business.
- Experience handling customer queries relating to products, deliveries, orders, or quality concerns.
- Strong customer service and problem-solving skills.
- Ability to investigate customer issues and coordinate resolutions effectively.
- Excellent communication skills, both written and verbal.
- Strong organisational skills and attention to detail.
- Confident managing changing priorities and working to deadlines.
- Positive, proactive, and customer-focused approach.
- Strong team player with excellent interpersonal skills.
- Comfortable working fully office-based in Aldershot.
We would particularly welcome candidates from:
- Automotive aftersales.
- Retail products.
- Logistics & distribution.
- Consumer goods.
- Product-based customer service environments.
- Warranty or aftersales support environments.
What's on offer?
- Stable, long-term opportunity within a growing business.
- Supportive and collaborative team environment.
- Funded internal and external training opportunities.
- Career development and progression opportunities.
- Annual leave purchase scheme.
- Employee referral bonus.
- Additional wellbeing initiatives.
- 31 days holiday including public holidays.
- Workplace pension scheme.
Aftersales & Customer Support Executive in Aldershot employer: Halmer Recruit
Our client is a family-owned business in Aldershot, Hampshire, offering a supportive and collaborative work environment that prioritises teamwork and employee recognition. With a focus on career development and internal training opportunities, employees can thrive in their roles while enjoying a stable long-term opportunity within a growing company. The organisation also promotes wellbeing initiatives and provides generous holiday allowances, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales & Customer Support Executive in Aldershot
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly and confidently is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about their aftersales processes or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Aftersales & Customer Support Executive in Aldershot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in aftersales support and customer service. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've handled customer queries or resolved issues in the past. Let us see your personality and passion for customer support.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Halmer Recruit
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and the specific role of Aftersales & Customer Support Executive. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved customer issues or handled complaints. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your responses and ensure you come across as professional and approachable.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
