At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and enhancing their experience.
- Company: Join a well-established international business with a supportive culture.
- Benefits: Earn £28,000 - £30,000, enjoy hybrid working, and receive excellent training.
- Other info: Enjoy a collaborative team environment with genuine opportunities for progression.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
- Customer Support Executive
- Guildford | Hybrid Working | £28,000 - £30,000 + Excellent Benefits
Are you an experienced Customer Support Executive, Customer Service Executive or Customer Service Administrator looking for your next opportunity within a professional and supportive organisation?
We're recruiting on behalf of a well-established international business for a Customer Support Executive to join their friendly Customer Experience team based in Guildford.
This is a fantastic opportunity for someone who enjoys building relationships, resolving customer enquiries and delivering an outstanding customer experience within a collaborative office environment.
This is a varied role combining customer service, administration and relationship management, where you'll act as the first point of contact for customers while working closely with internal departments to ensure every enquiry is handled efficiently from start to finish.
The Role
- Act as the first point of contact for customer enquiries via telephone and email.
- Deliver a professional, friendly and efficient customer experience.
- Take ownership of customer queries through to resolution.
- Process customer requests and complete a variety of administrative tasks.
- Manage customer information accurately using internal systems.
- Liaise with internal departments to ensure customer enquiries are resolved promptly.
- Escalate complex queries where appropriate.
- Support the wider Customer Experience team with day-to-day activities.
- Identify opportunities to improve the overall customer journey and service delivery.
About You
- Previous experience within a Customer Support, Customer Service, Customer Care or Customer Service Administration role.
- Experience handling customer enquiries by both telephone and email within an office environment.
- Excellent communication and relationship-building skills.
- A proactive approach with strong problem-solving abilities.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Office and CRM systems.
- Experience within financial services, leasing, banking, insurance or another regulated environment would be advantageous but is not essential.
- A positive team player who enjoys working collaboratively.
What's On Offer?
- £28,000 - £30,000 depending on experience.
- Hybrid working following a successful onboarding period (typically around three months).
- Company-paid parking.
- Modern offices with excellent facilities.
- Comprehensive training and ongoing support.
- Genuine opportunities for career progression.
- Monday to Friday, 8:30am - 5:00pm.
- Join a friendly, collaborative and supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Halmer Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Halmer Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Halmer Group:Your cover letter is your chance to shine! Tell us why you want to work at Halmer Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Halmer Group!
How to prepare for a job interview at Halmer Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
