At a Glance
- Tasks: Manage client relationships and coordinate projects from start to finish.
- Company: Established business in High Wycombe with a focus on customer satisfaction.
- Benefits: Up to £35,000 salary, 31 days' holiday, company bonus, and flexible hours.
- Other info: Free parking and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on client projects.
- Qualifications: Strong organisational skills and experience in client management or project coordination.
The predicted salary is between 35550 - 43450 £ per year.
High Wycombe | Up to £35,000 | Permanent | Monday-Friday
31 days' holiday including bank holidays | Company bonus | Flexible working hours | Free parking
Are you highly organised, great with clients and someone who enjoys keeping multiple projects moving?
We are recruiting for a Client Services Account Manager to join a successful and established business in High Wycombe.
This is a fantastic opportunity for someone who enjoys building strong customer relationships while coordinating projects and orders from initial brief right through to delivery.
You will primarily be looking after existing clients, including a key pharmaceutical account, ensuring projects are delivered accurately, on time and to the highest standard.
You’ll work closely with customers as well as internal production, operations, purchasing, warehouse, despatch and accounts teams, so you’ll need to be an excellent communicator who enjoys bringing everything together.
- What you’ll be doing
- Managing existing client relationships and acting as a key point of contact
- Coordinating customer projects and orders from initial brief through to completion
- Preparing estimates and quotations
- Providing clear and accurate job instructions to operational teams
- Monitoring work in progress and proactively managing deadlines
- Keeping customers updated on project progress and delivery dates
- Liaising with internal departments to ensure projects remain on schedule
- Coordinating with external suppliers where required
- Checking specifications and proofs to ensure customer requirements are met
- Updating internal systems, dashboards and work-in-progress information
- Investigating and resolving any issues that arise
- Preparing completed jobs for accurate customer billing
- Identifying opportunities to introduce additional services to existing clients
- Supporting colleagues and the wider team when required
- What we’re looking for
You could already be working as an Account Manager, Account Executive, Client Services Executive, Customer Account Manager, Project Coordinator or Customer Service professional
Most importantly, you’ll be
- Exceptionally organised with strong attention to detail
- Confident managing multiple projects, orders and deadlines simultaneously
- Experienced in dealing with B2B customers
- Comfortable taking ownership and proactively progressing work
- A strong communicator by telephone, email and face-to-face
- Commercially aware with a natural approach to developing existing customer relationships
- Able to remain calm and find solutions when problems arise
- Confident using Microsoft Office and learning internal systems
- A genuine team player
Experience within print, packaging, manufacturing, pharmaceuticals, logistics, distribution or another order/project-led environment would be advantageous, but isn’t essential.
Candidates from other sectors with strong transferable client management, project coordination and order-processing experience are encouraged to apply.
- What’s on offer
- 31 days' holiday in total - 23 days' annual leave plus 8 bank holidays
- Additional holiday for long service**
- Company bonus**
- Free onsite parking**
- Company pension
- Monday to Friday working
If you're a proactive, organised and personable professional who enjoys looking after customers and taking ownership of projects from start to finish, we'd love to hear from you.
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Client Services Account Manager in High Wycombe employer: Halmer Group
Join our team as a Gardener and enjoy a rewarding career in maintaining beautiful outdoor spaces across Egham and Brookwood. We offer a supportive work culture that values employee growth, with opportunities for professional development and training in horticulture. Our competitive salary and commitment to work-life balance make us an excellent employer for those passionate about gardening and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Manager in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Halmer Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Halmer Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Account Manager in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Halmer Group:Your cover letter is your chance to shine! Tell us why you want to work at Halmer Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Halmer Group!
How to prepare for a job interview at Halmer Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
