At a Glance
- Tasks: Support customer accounts and manage inquiries in a fast-paced environment.
- Company: Join a dynamic team in Aldershot focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, 28 days holiday, and training opportunities.
- Other info: Great chance to grow your career in a supportive and energetic workplace.
- Why this job: Perfect for those who love building relationships and thrive in busy settings.
- Qualifications: 2+ years in customer service or sales support with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
We are currently recruiting for a highly organised and customer-focused Client Relationship Coordinator / Assistant Account Manager to join a busy and fast-paced customer services team based in Aldershot. This is an excellent opportunity for somebody with previous B2B customer service, account management, or sales support experience who enjoys building relationships, coordinating customer accounts, and managing multiple priorities within a product-based environment.
The successful candidate will work closely with Account Managers and internal departments to ensure a smooth customer journey from quotation through to delivery, whilst maintaining high levels of customer service and account support throughout.
Key responsibilities:- Supporting the day-to-day management of customer and distributor accounts.
- Managing inbound calls and customer enquiries professionally and efficiently.
- Handling internal and external email communications.
- Processing customer orders from quotation through to delivery.
- Preparing and issuing quotations to customers and distributors.
- Raising and managing orders using internal systems.
- Progressing quotes, approvals, and customer orders.
- Chasing outstanding approvals and customer information where required.
- Liaising with internal departments to ensure customer requirements are met.
- Working closely with courier companies regarding deliveries and logistics.
- Supporting current promotions and campaigns with customers.
- Assisting with customer complaints and resolutions in a professional manner.
- Producing reports and completing administrative tasks accurately.
- Providing support and cover for Account Managers when required.
- Contributing towards team performance and customer satisfaction targets.
- Minimum 2 years’ experience within customer service, account management, sales support, or administration.
- Previous experience within a B2B and product-based environment is essential.
- Experience managing corporate customer accounts would be highly beneficial.
- Excellent communication skills both written and verbal.
- Strong organisational skills with the ability to manage changing priorities.
- High attention to detail and accuracy.
- Customer-focused with a proactive and positive approach.
- Confident processing quotations, orders, and customer requests.
- Strong telephone manner and interpersonal skills.
- Ability to work effectively independently and within a team.
- Strong IT skills including Microsoft Office and internal CRM/order systems.
- Ability to work within a fast-paced environment and meet deadlines.
- Salary of £30,000.
- 28 days holiday including bank holidays.
- Workplace pension scheme.
- Annual Leave Purchase Scheme.
- Referral bonus scheme.
- Funded internal and external training opportunities.
This is a fantastic opportunity for somebody looking to further their career within customer services and account management whilst working within a varied, fast-moving, and customer-focused environment.
Sales Support Coordinator in Hampshire employer: Halmer Group
Join a dynamic and supportive team in Aldershot as a Sales Support Coordinator, where your organisational skills and customer focus will be valued. With a competitive salary of £30,000, 28 days of holiday, and opportunities for professional development through funded training, this role offers a rewarding career path in a fast-paced environment. Experience a collaborative work culture that prioritises employee growth and satisfaction, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Support Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, and think about how your experience aligns with their needs. Practise common interview questions so you can showcase your customer service skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Sales Support Coordinator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your B2B customer service and account management experience, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Sales Support Coordinator role. Share specific examples of how you've managed customer accounts and handled enquiries in the past.
Show Off Your Communication Skills:Since communication is crucial for this role, ensure your written application is clear and professional. Pay attention to grammar and spelling – it shows us you care about details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Halmer Group
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their customer service approach and any recent news or updates. This will help you demonstrate your genuine interest and show that you're proactive.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your B2B customer service and account management experience. Think about times when you successfully managed multiple priorities or resolved customer complaints, as these are key skills for the role.
✨Practice Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the company's future projects, or how success is measured in the role. It shows you're engaged and serious about the opportunity.
