At a Glance
- Tasks: Manage corporate accounts and build strong B2B relationships in a fast-paced environment.
- Company: Join a supportive business in Aldershot with a focus on customer service excellence.
- Benefits: Competitive salary, 31 days holiday, pension scheme, and funded training opportunities.
- Other info: Dynamic role with opportunities for professional development and career progression.
- Why this job: Make a real impact by enhancing customer experiences and driving account growth.
- Qualifications: 3+ years in Account Management or Customer Service with strong communication skills.
The predicted salary is between 33000 - 35000 £ per year.
We are currently recruiting for an experienced Account Manager to join a busy and fast-paced customer services team based in Aldershot. This position would suit somebody with strong B2B account management or customer service experience who is confident managing corporate accounts, building long-term client relationships, and handling product-based enquiries within a commercial environment. The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key responsibilities
- Managing a portfolio of corporate customer accounts.
- Acting as the main point of contact for customer enquiries and ongoing account support.
- Building and maintaining strong long-term B2B customer relationships.
- Processing customer orders from quotation through to delivery.
- Managing product enquiries and advising customers on suitable solutions.
- Identifying opportunities to maximise sales and account growth.
- Handling customer complaints and escalations professionally and efficiently.
- Working closely with internal departments including finance, operations, and logistics.
- Supporting the Customer Service Manager with day-to-day team operations.
- Assisting with customer service administration support and escalations when required.
- Ensuring customer accounts remain within agreed commercial terms.
- Providing consistently high levels of customer service within a fast-paced environment.
Candidate requirements
- Minimum 3 years’ experience within Account Management, Customer Service, Sales Support, or a similar commercial role.
- Previous experience managing B2B or corporate customer accounts.
- Experience working within a product-based environment is essential.
- Strong communication and relationship-building skills.
- Commercial awareness with the ability to identify sales opportunities.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities and work under pressure.
- Confident handling challenging customer conversations and escalations.
- Strong IT skills including Microsoft Office and CRM/internal systems.
- Professional and confident telephone manner.
What’s on offer?
- Salary between £33,000 – £35,000 depending on experience.
- 31 days holiday including bank holidays.
- Workplace pension scheme.
- Company events.
- Annual Leave Purchase Scheme.
- Referral bonus scheme.
- Funded training and development opportunities.
This is an excellent opportunity for a commercially focused and customer-driven individual looking to join a supportive business within a varied and fast-moving account management position.
Customer Account Manager (B2B) in Hampshire employer: Halmer Group
Join a dynamic and supportive team in Aldershot as a Customer Account Manager (B2B), where your expertise in account management will be valued and nurtured. With competitive salary packages, generous holiday allowances, and opportunities for professional development, this role offers a rewarding environment that prioritises employee growth and satisfaction. Experience a vibrant work culture that encourages collaboration and innovation while managing corporate accounts and building lasting client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (B2B) in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to B2B account management. We suggest role-playing with a friend or using online resources to get comfortable discussing your experience and how you handle customer relationships.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed accounts or resolved customer issues in the past. We want to see your problem-solving abilities and how you’ve built long-term relationships with clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to keep you fresh in their minds.
We think you need these skills to ace Customer Account Manager (B2B) in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your B2B experience and any relevant achievements that showcase your ability to manage corporate accounts and build strong relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that demonstrate your organisational skills and commercial awareness, and don’t forget to show your enthusiasm for the position.
Showcase Your Communication Skills:As a Customer Account Manager, communication is key. In your application, make sure to highlight your strong communication skills and any experience you have in handling customer enquiries or complaints. We want to see how you can maintain those long-term client relationships!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Halmer Group
✨Know Your Customer Accounts
Before the interview, research the company’s existing corporate accounts and their industries. This will help you understand their needs and how you can contribute to managing those relationships effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully handled customer enquiries or complaints in the past. Highlight your ability to communicate clearly and professionally, as this is crucial for a Customer Account Manager role.
✨Demonstrate Commercial Awareness
Be ready to discuss how you’ve identified sales opportunities in previous roles. Think of specific instances where you maximised account growth and be prepared to share these insights during the interview.
✨Organise Your Thoughts
Given the fast-paced nature of the role, practice articulating how you manage multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep them concise and relevant.
