At a Glance
- Tasks: Manage corporate accounts and build strong client relationships in a fast-paced environment.
- Company: Join a supportive business in Aldershot with a focus on customer service excellence.
- Benefits: Competitive salary, 31 days holiday, pension scheme, and funded training opportunities.
- Other info: Dynamic role with opportunities for professional development and career progression.
- Why this job: Make a real impact by enhancing customer experiences and driving account growth.
- Qualifications: 3+ years in Account Management or Customer Service with strong communication skills.
The predicted salary is between 33000 - 35000 £ per year.
We are currently recruiting for an experienced Account Manager to join a busy and fast-paced customer services team based in Aldershot. This position would suit somebody with strong B2B account management or customer service experience who is confident managing corporate accounts, building long-term client relationships, and handling product-based enquiries within a commercial environment. The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key responsibilities
- Managing a portfolio of corporate customer accounts.
- Acting as the main point of contact for customer enquiries and ongoing account support.
- Building and maintaining strong long-term B2B customer relationships.
- Processing customer orders from quotation through to delivery.
- Managing product enquiries and advising customers on suitable solutions.
- Identifying opportunities to maximise sales and account growth.
- Handling customer complaints and escalations professionally and efficiently.
- Working closely with internal departments including finance, operations, and logistics.
- Supporting the Customer Service Manager with day-to-day team operations.
- Assisting with customer service administration support and escalations when required.
- Ensuring customer accounts remain within agreed commercial terms.
- Providing consistently high levels of customer service within a fast-paced environment.
Candidate requirements
- Minimum 3 years’ experience within Account Management, Customer Service, Sales Support, or a similar commercial role.
- Previous experience managing B2B or corporate customer accounts.
- Experience working within a product-based environment is essential.
- Strong communication and relationship-building skills.
- Commercial awareness with the ability to identify sales opportunities.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities and work under pressure.
- Confident handling challenging customer conversations and escalations.
- Strong IT skills including Microsoft Office and CRM/internal systems.
- Professional and confident telephone manner.
What’s on offer?
- Salary between £33,000 – £35,000 depending on experience.
- 31 days holiday including bank holidays.
- Workplace pension scheme.
- Company events.
- Annual Leave Purchase Scheme.
- Referral bonus scheme.
- Funded training and development opportunities.
This is an excellent opportunity for a commercially focused and customer-driven individual looking to join a supportive business within a varied and fast-moving account management position.
Customer Account Manager in Hampshire employer: Halmer Group
Join a dynamic and supportive team as a Customer Account Manager in Aldershot, where your expertise in B2B account management will be valued and nurtured. With competitive salary packages, generous holiday allowances, and a commitment to employee development through funded training opportunities, this role offers a fulfilling career path in a fast-paced environment. Experience a collaborative work culture that prioritises strong client relationships and professional growth, making it an ideal place for those seeking meaningful employment.
