At a Glance
- Tasks: Be the first point of contact for customers and resolve their enquiries.
- Company: Join a well-established international business with a supportive culture.
- Benefits: Earn £28,000 - £30,000, enjoy hybrid working, and receive excellent training.
- Other info: Enjoy a friendly team environment with genuine opportunities for progression.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
Are you an experienced Customer Support Executive, Customer Service Executive or Customer Service Administrator looking for your next opportunity within a professional and supportive organisation? We're recruiting on behalf of a well-established international business for a Customer Support Executive to join their friendly Customer Experience team based in Guildford. This is a fantastic opportunity for someone who enjoys building relationships, resolving customer enquiries and delivering an outstanding customer experience within a collaborative office environment.
This is a varied role combining customer service, administration and relationship management, where you'll act as the first point of contact for customers while working closely with internal departments to ensure every enquiry is handled efficiently from start to finish.
The Role- Act as the first point of contact for customer enquiries via telephone and email.
- Deliver a professional, friendly and efficient customer experience.
- Take ownership of customer queries through to resolution.
- Process customer requests and complete a variety of administrative tasks.
- Manage customer information accurately using internal systems.
- Liaise with internal departments to ensure customer enquiries are resolved promptly.
- Escalate complex queries where appropriate.
- Support the wider Customer Experience team with day-to-day activities.
- Identify opportunities to improve the overall customer journey and service delivery.
- Previous experience within a Customer Support, Customer Service, Customer Care or Customer Service Administration role.
- Experience handling customer enquiries by both telephone and email within an office environment.
- Excellent communication and relationship-building skills.
- A proactive approach with strong problem-solving abilities.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Office and CRM systems.
- Experience within financial services, leasing, banking, insurance or another regulated environment would be advantageous but is not essential.
- A positive team player who enjoys working collaboratively.
- £28,000 - £30,000 depending on experience.
- Hybrid working following a successful onboarding period (typically around three months).
- Company-paid parking.
- Modern offices with excellent facilities.
- Comprehensive training and ongoing support.
- Genuine opportunities for career progression.
- Monday to Friday, 8:30am - 5:00pm.
- Join a friendly, collaborative and supportive team.
Locations
