At a Glance
- Tasks: Manage and grow client accounts in facilities management while ensuring excellent service delivery.
- Company: A thriving facilities management business with a focus on client relationships.
- Benefits: Wellness days, life assurance, pension scheme, and career progression opportunities.
- Other info: Hybrid working model with a focus on client satisfaction and growth.
- Why this job: Join a supportive team and make a real impact in a growing industry.
- Qualifications: Experience in facilities management and strong account management skills.
The predicted salary is between 40000 - 50000 £ per year.
Bordon, Hampshire (Hybrid / Field Based) Full UK Driving Licence Essential
Background of the role
Our client is a growing facilities management and property maintenance business providing commercial maintenance and grounds services across a portfolio of business parks, commercial properties and multi-site clients. Due to continued growth, they are seeking an experienced Facilities Sales & Account Manager to manage and develop an existing portfolio of commercial clients whilst identifying opportunities for additional works, contract growth and service expansion. This is not a cold‑calling business development role. You will inherit an established portfolio of accounts and focus on building strong client relationships, ensuring excellent service delivery and identifying opportunities to grow revenue within existing contracts. Working closely with clients, subcontractors and internal teams, you will act as the primary point of contact for your accounts, ensuring projects are delivered successfully whilst supporting the continued growth of the business. This is a hybrid role combining office, home and field‑based working, therefore a full UK driving licence is essential.
Key responsibilities
- Manage and develop an existing portfolio of commercial facilities management clients.
- Build strong relationships through regular client meetings, site visits and service reviews.
- Identify opportunities for additional works, contract extensions and revenue growth within existing accounts.
- Monitor account performance, expenditure and profitability.
- Work closely with Helpdesk, Accounts and Operational teams to ensure excellent service delivery.
- Coordinate subcontractors and suppliers to ensure works are completed safely, on time and to a high standard.
- Assist with quotations, tenders and pricing for additional works and new opportunities.
- Monitor monthly revenue targets and account growth.
- Resolve client issues quickly and professionally.
- Maintain accurate records, reports and account documentation.
- Ensure exceptional customer satisfaction and retention across your portfolio.
Skills & experience required
- Previous experience within Facilities Management, Property Maintenance, Building Services, Grounds Maintenance or a similar environment.
- Proven experience in Account Management, Client Relationship Management or Commercial Contract Management.
- Strong sales and commercial awareness with a track record of growing customer accounts.
- Experience managing customer portfolios and developing long‑term relationships.
- Excellent communication and stakeholder management skills.
- Experience managing subcontractors and service providers.
- Strong organisational and time management abilities.
- Good IT skills including Microsoft Excel and Word.
What's on offer?
- 4 additional wellness days per year following probation
- Life Assurance Scheme
- Auto Enrolment Pension
- Supportive and growing business
- Genuine opportunities for progression and development
Facilities Sales & Account Manager employer: Halmer Group
Our client is an exceptional employer, offering a supportive and dynamic work environment in Bordon, Hampshire, where employees can thrive in their careers. With a strong focus on employee wellness, including four additional days off per year and a life assurance scheme, the company fosters a culture of growth and development, ensuring that team members have genuine opportunities to advance within the organisation. The hybrid working model allows for flexibility, making it an attractive choice for those seeking a meaningful and rewarding career in facilities management.
