At a Glance
- Tasks: Manage and grow client accounts in facilities management while ensuring excellent service delivery.
- Company: A thriving facilities management business with a focus on client relationships.
- Benefits: Competitive salary, bonus scheme, hybrid working, and wellness days.
- Other info: Genuine opportunities for career progression in a dynamic environment.
- Why this job: Join a supportive team and make a real impact on client satisfaction and business growth.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 45000 - 47000 £ per year.
Our client is a growing facilities management and property maintenance business providing commercial maintenance and grounds services across a portfolio of business parks, commercial properties and multi-site clients. Due to continued growth, they are seeking an experienced Facilities Sales & Account Manager to manage and develop an existing portfolio of commercial clients whilst identifying opportunities for additional works, contract growth and service expansion.
This is not a cold-calling business development role. You will inherit an established portfolio of accounts and focus on building strong client relationships, ensuring excellent service delivery and identifying opportunities to grow revenue within existing contracts. Working closely with clients, subcontractors and internal teams, you will act as the primary point of contact for your accounts, ensuring projects are delivered successfully whilst supporting the continued growth of the business. This is a hybrid role combining office, home and field-based working, therefore a full UK driving licence is essential.
Key responsibilities:
- Manage and develop an existing portfolio of commercial facilities management clients.
- Build strong relationships through regular client meetings, site visits and service reviews.
- Identify opportunities for additional works, contract extensions and revenue growth within existing accounts.
- Monitor account performance, expenditure and profitability.
- Work closely with Helpdesk, Accounts and Operational teams to ensure excellent service delivery.
- Coordinate subcontractors and suppliers to ensure works are completed safely, on time and to a high standard.
- Assist with quotations, tenders and pricing for additional works and new opportunities.
- Monitor monthly revenue targets and account growth.
- Resolve client issues quickly and professionally.
- Maintain accurate records, reports and account documentation.
- Ensure exceptional customer satisfaction and retention across your portfolio.
Skills & experience required:
- Previous experience within Facilities Management, Property Maintenance, Building Services, Grounds Maintenance or a similar environment.
- Proven experience in Account Management, Client Relationship Management or Commercial Contract Management.
- Strong sales and commercial awareness with a track record of growing customer accounts.
- Experience managing customer portfolios and developing long-term relationships.
- Excellent communication and stakeholder management skills.
- Experience managing subcontractors and service providers.
- Strong organisational and time management abilities.
- Good IT skills including Microsoft Excel and Word.
What's on offer?
- £45,000 - £47,000 basic salary
- Bonus scheme
- Hybrid working
- 23 days holiday plus bank holidays
- 4 additional wellness days per year following probation
- Life Assurance Scheme
- Auto Enrolment Pension
- Supportive and growing business
- Genuine opportunities for progression and development
Facilities Sales & Account Manager in Bordon employer: Halmer Group
Join a supportive and growing facilities management company in Bordon, Hampshire, where you will thrive in a hybrid working environment that promotes work-life balance. With a focus on employee development, you will have genuine opportunities for progression while managing an established portfolio of clients and building lasting relationships. Enjoy competitive benefits including a bonus scheme, wellness days, and a life assurance plan, all within a dynamic team dedicated to exceptional service delivery.
