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- Tasks: Lead and develop a team of 20+ customer service advisors while enhancing operational efficiency.
- Company: Join a well-established and growing organisation in Aldershot.
- Benefits: Enjoy a competitive salary, early Friday finishes, and retail discount vouchers.
- Why this job: Make a real impact on customer experience and team performance in a dynamic environment.
- Qualifications: Proven experience managing customer service teams and strong leadership skills required.
- Other info: Ongoing training and career development in a supportive, collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Aldershot
Hours: Monday – Thursday 8:30am – 5:30pm | Friday 8:30am – 5:00pm
Salary: £40,000
Benefits: Career progression, retail discount vouchers, training & development
We are recruiting for an experienced Customer Service & Operations Manager to join a well-established and growing organisation based in Aldershot. This is a key leadership role responsible for managing and developing a team of 20+ customer service advisors, while driving operational efficiency and delivering a consistently high standard of customer service.
This opportunity is ideal for someone who has proven people management experience within a fast-paced SME environment, and who enjoys leading from the front, improving processes, and building high-performing teams.
The Role
As Customer Service & Operations Manager, you will take full ownership of the customer service function, ensuring service levels are maintained while continuously improving team performance, processes, and overall customer experience. This is a hands-on management role, requiring strong leadership, organisation, and the ability to manage both people and operations effectively.
Key Responsibilities
- Lead, manage and develop a team of 20+ customer service advisors
- Drive team performance against KPIs, service levels and customer satisfaction targets
- Conduct regular 1-to-1s, performance reviews and coaching sessions
- Manage team scheduling, workload planning and resource allocation
- Handle escalated customer queries and complaints professionally
- Analyse performance data to identify trends and implement improvements
- Improve processes across customer service and wider operations
- Work closely with internal teams including operations, sales and finance
- Support recruitment, onboarding and training of new team members
- Create a positive, accountable and high-performing team culture
Key Requirements
- Proven experience managing customer service teams (ideally 10+ people)
- Strong people leadership skills, with experience coaching and developing teams
- Experience working within an SME or hands-on environment
- Background within product-based, FMCG, manufacturing or distribution sectors
- Strong operational mindset with the ability to improve processes and efficiency
- Confident managing KPIs, performance and service delivery
- Excellent communication and stakeholder management skills
- Highly organised with a proactive, solutions-focused approach
What’s On Offer?
- Salary of £40,000
- Early Friday finish
- Opportunity to lead a large customer service team
- Free on-site parking
- Retail discount vouchers
- Ongoing training and career development
- Supportive and collaborative working culture
- A leadership role where you can make a real impact on the customer experience
Customer Service & Operations Manager in Aldershot employer: Halmer Group
Contact Detail:
Halmer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Manager in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service & Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to highlight your experience in managing customer service teams and improving processes.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on common questions related to leadership and operational efficiency, so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them why you’re the best fit for the Customer Service & Operations Manager position.
We think you need these skills to ace Customer Service & Operations Manager in Aldershot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service & Operations Manager. Highlight your experience in managing teams and improving processes, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've led teams and enhanced customer service in previous roles. We love seeing your personality come through!
Showcase Your Leadership Skills: In your application, emphasise your people management experience. We’re looking for someone who can lead from the front, so don’t hold back on sharing your successes in coaching and developing teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Halmer Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they align with your own. Familiarise yourself with their customer service approach and any recent news about them. This will help you demonstrate your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As a Customer Service & Operations Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies. Be ready to discuss how you handle performance reviews and improve team dynamics.
✨Be Data-Driven
Since the role involves analysing performance data, come prepared with examples of how you've used data to drive improvements in customer service or operations. Discuss specific KPIs you've managed and how you’ve implemented changes based on your findings.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the current challenges the team faces or how success is measured in this role. This shows that you're not only interested in the position but also in contributing to the company's growth.