At a Glance
- Tasks: Manage customer complaints and deliver outstanding service in a supportive team environment.
- Company: Family-owned business in Aldershot, known for its positive workplace culture.
- Benefits: Funded training, career development, excellent holiday allowance, and wellbeing initiatives.
- Other info: Stable office-based role with opportunities for professional growth.
- Why this job: Join a growing company where your contributions are valued and make a real impact.
- Qualifications: Experience in customer service and strong complaint resolution skills required.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do.
Hours: Monday – Thursday: 8.30am – 5.30pm and Fully office-based (no remote working)
Location: Aldershot, Hampshire
Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives.
As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure.
Responsibilities:
- Managing inbound telephone calls and customer service enquiries
- Handling customer complaints received via email, phone, or escalation routes
- Providing prompt and professional complaint resolution support
- Investigating customer complaints to establish facts and identify solutions
- Liaising with internal teams to ensure complaints are recorded and resolved correctly
- Escalating complex complaints to the Head of Sales when required
- Organising credit notes and customer refunds
- Supporting customers with invoice and billing queries
- Managing internal and external complaint correspondence
- Preparing for and attending Quality Control and complaints review meetings
- Building strong customer relationships through excellent aftersales service
Requirements:
- Previous experience in complaints handling within a customer service environment
- Strong customer service and complaint resolution skills
- Excellent communication skills, both verbal and written
- Ability to work under pressure and manage escalated complaints
- Highly organised with strong attention to detail
- Confident working to strict deadlines and changing priorities
- Proactive, service-minded, and customer-focused approach
- Strong team player with a commitment to customer satisfaction
What’s on offer:
- A stable, office-based customer service and complaints role
- Supportive team environment within a family-owned business
- Training and development opportunities funded by the business
- Excellent holiday allowance and additional employee benefits
- Opportunity to play a key part in customer complaint resolution and aftersales support
Customer Complaints Advisor in Aldershot employer: Halmer Group
Our client, a family-owned business in Aldershot, Hampshire, is an excellent employer that prioritises a supportive and people-focused work culture. With a commitment to teamwork and professional development, employees are encouraged to take ownership of their roles while enjoying benefits such as funded training, career growth opportunities, and a positive workplace atmosphere. This is a fantastic opportunity for those looking to make a meaningful impact in customer service within a stable and growing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Advisor in Aldershot
✨Tip Number 1
Get to know the company culture before your interview. Since they value teamwork and a supportive environment, think about how you can demonstrate your own collaborative spirit and commitment to customer service during your chat with them.
✨Tip Number 2
Prepare some examples of how you've handled complaints in the past. They’re looking for someone who can manage pressure and resolve issues effectively, so having specific stories ready will show you're the right fit for the role.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand how you can contribute to their commitment to excellence in customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Complaints Advisor role.
We think you need these skills to ace Customer Complaints Advisor in Aldershot
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and complaints handling. We want to see how your skills align with our commitment to excellence and customer satisfaction.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:Being highly organised is key for this role. Share examples from your past experiences where you successfully managed multiple tasks or resolved complaints under pressure. We love to see how you handle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our supportive team environment.
How to prepare for a job interview at Halmer Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on teamwork and a supportive environment, think about how your own experiences align with these values. Be ready to share examples of how you've contributed to a positive workplace in the past.
✨Showcase Your Customer Service Skills
As a Customer Complaints Advisor, your ability to handle complaints effectively is crucial. Prepare specific examples of how you've resolved customer issues in previous roles. Highlight your communication skills and your proactive approach to problem-solving, as these will be key in demonstrating your fit for the role.
✨Be Organised and Structured
This role requires strong organisational skills, so show that you can manage multiple tasks efficiently. During the interview, discuss how you prioritise your workload and handle pressure. You might even want to mention any tools or methods you use to stay organised, as this will resonate well with their structured approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about their approach to continuous improvement or how they support employee development. This not only gives you valuable insights but also reinforces your commitment to being a proactive team player.
