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- Tasks: Support the Customer Service Manager and lead a dynamic team to deliver top-notch service.
- Company: Join a growing business in Aldershot with a vibrant and supportive culture.
- Benefits: Competitive salary, full training, pension scheme, and referral bonuses.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional growth.
- Why this job: Step into a supervisory role and make a real impact in customer service.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 36000 - 36000 £ per year.
Location: Aldershot, Hampshire
Salary: £36,000 (depending on experience)
Hours: Monday – Thursday: 08:30 – 17:30 | Friday: 08:30 – 17:00 (Office-based)
We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment.
The Role
Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries.
Key responsibilities Include:
- Training & Development
- Creating clear and user-friendly training documentation across the department
- Producing product briefing materials for the Customer Service team
- Supporting induction and training of new starters
- Delivering training sessions and refreshers to upskill the team
- Mentoring and supporting Account Managers and Assistant Account Managers
- Team & Attendance Management
- Managing holiday requests via the internal HR system
- Supporting return-to-work interviews and attendance processes
- Covering the Customer Service Manager during absence or meetings
- Leading team huddles and handling escalated issues
- Operational Support
- Monitoring bespoke and Far East orders and liaising with Purchasing teams
- Supporting production queries and order adjustments
- Assisting with the resolution of customer complaints
- Order Administration (Quote to Delivery)
- Issuing quotations and handling customer enquiries
- Raising and processing orders on internal systems
- Sending order confirmations and progressing orders through to delivery
- Maintaining clear communication with internal stakeholders throughout
Candidate Requirements
Essential:
- Previous experience within customer service (ideally with some supervisory or mentoring responsibility)
- Strong training and presentation skills
- Excellent communication skills with high attention to detail
- Good IT skills, including Microsoft Excel
- Strong organisational and time management skills
- Ability to manage multiple tasks in a fast-paced environment
- Confident problem solver with the ability to handle escalations professionally
- A collaborative approach with the ability to support and develop others
Desirable (not essential):
- Experience within print, production or promotional products
- Knowledge of Far East sourcing or bespoke order processes
- Basic understanding of HR processes
What’s on offer?
- Salary up to £36,000 (depending on experience)
- Full training provided
- Pension scheme
- On-site parking
- Referral bonus scheme
- Years of service benefits
- Supportive and collaborative working environment
Assitant Customer Service Manager in Aldershot employer: Halmer Group
Contact Detail:
Halmer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assitant Customer Service Manager in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for an Assistant Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers. Remember, showcasing your experience in training and mentoring will be key!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team in Aldershot. Let’s get you that Assistant Customer Service Manager role!
We think you need these skills to ace Assitant Customer Service Manager in Aldershot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any supervisory roles you've had, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Assistant Customer Service Manager role. Share specific examples of how you've developed teams or handled escalated issues.
Show Off Your Communication Skills: Since excellent communication is essential for this role, make sure your application is clear and well-structured. We want to see your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Halmer Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Be ready to discuss your previous experiences, especially any supervisory roles you've had. Think about specific examples where you’ve handled escalated issues or trained team members, as these will show you’re a great fit for the role.
✨Show Off Your Training Skills
Since this role involves training and mentoring, prepare to talk about your training methods. Have a couple of examples ready where you created training materials or delivered sessions. This will demonstrate your ability to develop others and support the team effectively.
✨Be Organised and Ready to Multi-task
The job requires strong organisational skills and the ability to juggle multiple tasks. During the interview, share how you manage your time and prioritise tasks in a fast-paced environment. Maybe mention a time when you successfully handled several responsibilities at once.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about the team dynamics or customer service strategies, showing that you’re engaged and interested.