At a Glance
- Tasks: Handle customer complaints and deliver outstanding service in a supportive team environment.
- Company: Family-owned business in Aldershot, known for its positive workplace culture.
- Benefits: Competitive salary, funded training, career development, and excellent holiday allowance.
- Other info: Dynamic role with opportunities for professional growth and a focus on teamwork.
- Why this job: Join a growing company where your contributions are valued and make a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 29000 - 29000 € per year.
Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do.
Hours: Monday – Thursday: 8.30am – 5.30pm and Fully office-based (no remote working)
Location: Aldershot, Hampshire
Salary: £29k
Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives.
Job description: As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure.
- Managing inbound telephone calls and customer service enquiries
- Handling customer complaints received via email, phone, or escalation routes
- Providing prompt and professional complaint resolution support
- Investigating customer complaints to establish facts and identify solutions
- Liaising with internal teams to ensure complaints are recorded and resolved correctly
- Escalating complex complaints to the Head of Sales when required
- Organising credit notes and customer refunds
- Supporting customers with invoice and billing queries
- Managing internal and external complaint correspondence
- Preparing for and attending Quality Control and complaints review meetings
- Building strong customer relationships through excellent aftersales service
Key skills:
- Previous experience in complaints handling within a customer service environment
- Strong customer service and complaint resolution skills
- Excellent communication skills, both verbal and written
- Ability to work under pressure and manage escalated complaints
- Highly organised with strong attention to detail
- Confident working to strict deadlines and changing priorities
- Proactive, service-minded, and customer-focused approach
- Strong team player with a commitment to customer satisfaction
What’s on offer?
- A stable, office-based customer service and complaints role
- Supportive team environment within a family-owned business
- Training and development opportunities funded by the business
- Excellent holiday allowance and additional employee benefits
- Opportunity to play a key part in customer complaint resolution and aftersales support
Locations
Customer Complaints Advisor in Aldershot, Hampshire employer: Halmer Group
Our client is an exceptional employer located in Aldershot, Hampshire, offering a supportive and people-focused work environment that prioritises teamwork and accountability. Employees benefit from funded training opportunities, a positive workplace culture, and the chance to develop professionally within a stable, family-owned business committed to delivering outstanding customer service. With a strong emphasis on employee wellbeing and career growth, this role as a Customer Complaints Advisor provides a meaningful opportunity to contribute to customer satisfaction and organisational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Advisor in Aldershot, Hampshire
✨Tip Number 1
Get to know the company culture before your interview. Since they value teamwork and a supportive environment, think about how you can demonstrate your own collaborative spirit and commitment to customer service during your chat with them.
✨Tip Number 2
Prepare some examples of how you've handled complaints in the past. They’re looking for someone who can manage customer issues professionally, so having specific stories ready will show you’re the right fit for the role.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand how you can contribute to their commitment to excellence in customer service.
✨Tip Number 4
Apply through our website for a smoother process. We want to make sure your application stands out, and applying directly helps us keep track of your journey with us!
We think you need these skills to ace Customer Complaints Advisor in Aldershot, Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Complaints Advisor role. Highlight your previous experience in complaints handling and customer service, as this will show us that you’re a perfect fit for our supportive and people-focused environment.
Showcase Your Communication Skills:Since excellent communication is key in this role, use your application to demonstrate your verbal and written skills. Whether it’s through clear language or structured formatting, we want to see how you can effectively convey information.
Emphasise Teamwork and Accountability:We value teamwork and accountability, so don’t forget to mention any experiences where you’ve worked closely with others to resolve issues. This will help us see how you can contribute to our positive workplace culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Halmer Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on teamwork and a supportive environment, think about how your own experiences align with these values. Be ready to share examples that demonstrate your commitment to customer service and collaboration.
✨Prepare for Common Scenarios
As a Customer Complaints Advisor, you’ll likely face various customer scenarios. Prepare by thinking of specific complaints you've handled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, practice clear and concise answers. You might be asked to role-play a complaint scenario, so be prepared to demonstrate your verbal and written communication skills. Remember, it’s not just what you say, but how you say it!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about their approach to continuous improvement or how they support employee development. This will also help you gauge if the company is the right fit for you.
