Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Customer Service Manager and lead a dynamic team to deliver exceptional service.
- Company: Join a growing business in Aldershot with a vibrant and supportive culture.
- Benefits: Competitive salary, full training, pension scheme, and referral bonuses.
- Why this job: Step into a supervisory role and make a real impact in customer service.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 36000 £ per year.
Location: Aldershot, Hampshire
Salary: £36,000 (depending on experience)
Hours: Monday – Thursday: 08:30 – 17:30 | Friday: 08:30 – 17:00 (Office-based)
Overview
We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment.
The Role
Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries.
Key responsibilities include:
- Training & Development
- Creating clear and user-friendly training documentation across the department
- Producing product briefing materials for the Customer Service team
- Supporting induction and training of new starters
- Delivering training sessions and refreshers to upskill the team
- Mentoring and supporting Account Managers and Assistant Account Managers
- Managing holiday requests via the internal HR system
- Supporting return-to-work interviews and attendance processes
- Covering the Customer Service Manager during absence or meetings
- Leading team huddles and handling escalated issues
- Monitoring bespoke and Far East orders and liaising with Purchasing teams
- Supporting production queries and order adjustments
- Assisting with the resolution of customer complaints
- Issuing quotations and handling customer enquiries
- Raising and processing orders on internal systems
- Sending order confirmations and progressing orders through to delivery
- Maintaining clear communication with internal stakeholders throughout
Candidate Requirements
Essential:
- Previous experience within customer service (ideally with some supervisory or mentoring responsibility)
- Strong training and presentation skills
- Excellent communication skills with high attention to detail
- Good IT skills, including Microsoft Excel
- Strong organisational and time management skills
- Ability to manage multiple tasks in a fast-paced environment
- Confident problem solver with the ability to handle escalations professionally
- A collaborative approach with the ability to support and develop others
Desirable (not essential):
- Experience within print, production or promotional products
- Knowledge of Far East sourcing or bespoke order processes
- Basic understanding of HR processes
What’s on offer?
- Salary up to £36,000 (depending on experience)
- Full training provided
- Pension scheme
- On-site parking
- Referral bonus scheme
- Years of service benefits
- Supportive and collaborative working environment
Locations
Assitant Customer Service Manager in Aldershot, Hampshire employer: Halmer Group
Contact Detail:
Halmer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assitant Customer Service Manager in Aldershot, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for an Assistant Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your training materials or any successful projects you've led. This will demonstrate your hands-on experience and commitment to high-quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assitant Customer Service Manager in Aldershot, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any supervisory roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Assistant Customer Service Manager role. Share specific examples of your training and mentoring experience, and let us know why you're excited about joining StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and well-structured. Use proper grammar and spelling, and keep your tone professional yet friendly. We appreciate good communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Halmer Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Be ready to discuss your previous experiences, especially any supervisory roles you've had. Think about specific examples where you’ve successfully resolved customer issues or trained team members.
✨Show Off Your Training Skills
Since the role involves training and development, prepare to talk about your training methods. Have a couple of examples ready where you created training materials or delivered sessions. This will show that you’re not just experienced but also proactive in developing others.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked how you would handle escalated customer complaints or operational issues. Think through some scenarios beforehand and outline your thought process. This will demonstrate your confidence and ability to think on your feet.
✨Highlight Your Organisational Skills
In a fast-paced environment, organisation is key. Be prepared to discuss how you manage multiple tasks and prioritise effectively. You might want to share tools or techniques you use to stay organised, as this will resonate well with the interviewers.