At a Glance
- Tasks: Provide advanced technical support and solve complex IT issues.
- Company: Join a passionate team at a dynamic tech company.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Collaborative culture with a focus on integrity and excellence.
- Why this job: Make a real impact by solving challenging tech problems.
- Qualifications: Experience in Tier II/Tier III support and strong troubleshooting skills.
The predicted salary is between 45000 - 55000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.
Position Summary: The Tier III Support Technician provides advanced technical support and serves as the escalation point for complex IT issues. This role is responsible for diagnosing root causes, implementing long-term solutions, and supporting core systems and infrastructure. The role works closely with the Global IT Manager and group IT (Halma IT), ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities. In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values and behaviours in their daily work, fostering a culture of integrity, collaboration, and excellence.
Key Job Responsibilities:
- Advanced Technical Support
- Act as escalation point for Tier II support for complex or unresolved issues
- Perform root cause analysis and implement long-term fixes
- Troubleshoot advanced issues across systems, infrastructure, and enterprise applications
- Systems & Infrastructure Support
- Support and maintain servers, virtualization platforms, and core infrastructure
- Monitor system performance, logs, and alerts to proactively identify issues
- Support patching, upgrades, and system maintenance activities
- Assist with backup, recovery, and disaster recovery processes
- Project & Technical Execution
- Lead technical execution of IT projects and system improvements as directed
- Implement infrastructure changes and new technologies in alignment with Global IT direction
- Work with the Global IT Manager and group IT (Halma IT) on technical implementations
- Collaboration & Support
- Provide technical guidance and support to Tier I and Tier II technicians
- Work in coordination with the Global IT Manager to support site-level and global IT operations
- Contribute to technical documentation, standards, and procedures
- Ensure alignment with IT policies, security requirements, and best practices
Knowledge, Skills and Abilities:
- Proven experience in a Tier II / Tier III support or systems support role
- Experience working within an IT helpdesk or service management environment
- Experience managing incidents, service requests, and escalations using a ticketing system
- Strong troubleshooting skills across Windows desktop and server environments
- Experience managing Active Directory, Azure AD, and Microsoft 365 environments
- Strong understanding of networking fundamentals and troubleshooting
- Experience analysing system logs and performing root cause analysis
- Experience supporting virtualization platforms and server environments
- Ability to manage and prioritise complex technical issues
- Ability to work independently and take ownership of technical problems
- Strong communication and documentation skills
Preferred Skills:
- Experience supporting virtualization platforms (e.g., VMware, Microsoft Hyper-V), including basic administration and troubleshooting
- Experience with backup and disaster recovery solutions
- Experience working in hybrid IT environments (on-premises and cloud)
- Familiarity with security and compliance requirements
Education and Certification Qualifications:
- Relevant certifications (Microsoft, VMware, networking) are advantageous
- Degree not required; relevant experience is considered equally
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Tier III Support Technician employer: Halma
Halma in Havant is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a B2B Product Manager to thrive. With benefits like flexible working hours, a rewarding bonus scheme, and a supportive pension plan, employees are encouraged to grow both personally and professionally while contributing to meaningful projects that enhance safety and efficiency across industries.
StudySmarter Expert Advice🤫
We think this is how you could land Tier III Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Halma values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Halma might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Halma!
✨Direct Apply to Halma
Let's not forget to apply directly through the Halma website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tier III Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Halma.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Halma. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Halma
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
