AVIRE, part of Halma, seeks a Customer Service Lead to drive best-in-class service operations and advocate for the voice of the customer. You will manage case reviews, oversee KPI tracking, and develop the team while collaborating with multiple departments to deliver exceptional customer experiences.
You will mentor staff, implement policies, and ensure timely onboarding for new customers across our global operation, reporting to the North America Customer Experience Manager.
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Customer Experience Lead employer: Halma
Halma in Havant is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a B2B Product Manager to thrive. With benefits like flexible working hours, a rewarding bonus scheme, and a supportive pension plan, employees are encouraged to grow both personally and professionally while contributing to meaningful projects that enhance safety and efficiency across industries.
