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- Tasks: Support customers and build relationships while ensuring excellent service.
- Company: Join Crowcon, a company dedicated to a safer, cleaner future.
- Benefits: Enjoy hybrid working, generous pension, and 25 days holiday plus your birthday off!
- Other info: Diverse and inclusive workplace culture encouraging all to apply.
- Why this job: Make a real impact by helping customers and being part of a collaborative team.
- Qualifications: Good communication skills and a willingness to learn are key.
The predicted salary is between 24784 - 24784 £ per year.
Help grow a safer, cleaner, healthier future for everyone, every day. As a member of the Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring they receive excellence in all their dealings with Crowcon and that any issues are managed through to resolution.
Main Responsibilities:- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE’s).
- When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Providing resolutions to customers where necessary, within agreed timescales, recording all contact and outcomes in CRM.
- Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
- Good communication skills in both writing and verbal form.
- Methodical approach to problem solving.
- Ability to navigate ERP and CRM systems effectively.
- Flexible attitude to work.
- Attention to detail.
- Willingness to learn our products.
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
- Generous company pension (up to 10.5% matched on a sliding scale)
- Hybrid working
- Company shares
- Health cashplan (Medicash)
- Eyecare scheme (with Specsavers)
- Corporate life insurance
- 25 days holiday
- Your birthday off (after 1 year of service)
- 3 days holiday purchase
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus pass
- Annual train ticket payment scheme
- Employee assistance programme
- Learning and development opportunities
- Free parking and subsidised EV charging points
- Salary sacrifice car leasing
Salary for the position: 24,784.50
Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.
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Customer Relationship Administrator in Abingdon employer: Halma
Contact Detail:
Halma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Administrator in Abingdon
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Crowcon. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching Crowcon's values and recent projects. Show us that you’re not just another applicant; you’re genuinely interested in helping us grow a safer, cleaner, healthier future!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Customer Relationship Administrator in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Relationship Administrator role. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since good communication is key for this role, don’t shy away from showcasing your writing abilities. Keep your application clear, concise, and friendly – just like how you’d interact with our customers!
Highlight Your Problem-Solving Skills: We love a methodical approach! Share examples of how you've tackled challenges in the past, especially in customer service or team settings. This will help us see how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates about your application status!
How to prepare for a job interview at Halma
✨Know Your Customer Relationship Basics
Before the interview, brush up on the fundamentals of customer relationship management. Understand how to build and maintain relationships with customers, as this role is all about providing excellent service and support. Familiarise yourself with common CRM systems and be ready to discuss your experience with them.
✨Showcase Your Communication Skills
Since good communication is key for this position, prepare to demonstrate your verbal and written skills during the interview. Think of examples where you successfully resolved customer issues or collaborated with team members. Practising clear and concise responses will help you shine.
✨Be Methodical in Problem Solving
This role requires a methodical approach to problem-solving. Prepare to discuss specific instances where you tackled challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Emphasise Your Willingness to Learn
Crowcon values a flexible attitude and a willingness to learn. Be ready to express your enthusiasm for their products and your eagerness to grow within the company. Share any relevant experiences where you adapted quickly or took the initiative to learn something new.