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For Companies At a Glance
- Tasks: Provide IT support, manage tickets, and assist with project implementations.
- Company: Join Advanced Ltd, a leader in life-saving technology under Halma plc.
- Benefits: Gain hands-on experience while studying for a degree; enjoy a supportive team culture.
- Why this job: Make a real impact in tech while learning and growing in a dynamic environment.
- Qualifications: Level 3 qualification in STEM subjects required; passion for IT is a must.
- Other info: This is a full-time internship with opportunities for career growth.
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Our team members are passionate, driven and up for a challenge. If you have ambition to make a difference, then please read on.
About Us
Advanced Ltd have been designing and manufacturing life-saving products for over 20 years, protecting iconic buildings across the globe and the people within. Our team members are passionate, driven and up for a challenge.
We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company. Halma is “a market leader in specialist safety, health and environmental technologies” and has a purpose of ‘Growing a safer, cleaner, healthier future for everyone, every day”.
The Job
As part of the IT team, you will contribute on a daily basis to providing IT services which are robust, resilient, secure, efficient and provide value for money. You will support Advanced and our staff to use technology to collaborate more effectively and work more productively.
As Part Of Your Day You Will
- Provide first line support to our staff (via email, Teams, phone and face-to-face) to resolve incidents and fulfil service requests.
- Manage a number of open tickets appropriately to reflect priorities and meet customer expectations – triaging and escalating to other members of the IT team or suppliers as necessary.
- Proactively maintain and monitor our infrastructure, systems and devices to maintain accurate records, prevent issues and ensure Advanced is protected against cyber-attacks.
- Support the implementation of projects and initiatives – for example, undertaking testing and developing user training and documentation.
The successful candidate will be enrolled on the BSc Digital & Technology Solutions Degree Apprenticeship. This is expected to be delivered by QA in partnership with Northumbria University. To be eligible to enrol for this apprenticeship you must hold a Level 3 qualification in STEM subjects (e.g. 2 x A Levels, BTEC Diplomas, Apprenticeships, or equivalent.)
To Thrive In This Role You Will Have
- Experience in using IT and supporting others to use IT would be beneficial.
- Some experience working in a customer facing role and meeting customer requirements.
- An understanding of technology and passion for using IT to improve and innovate.
- Customer service skills with commitment to excellent service delivery.
- Analytical skills and enthusiasm for solving problems
- Good organisational skills and great attention to detail.
If you\’re excited by this opportunity, we\’d love to hear from you! Please tell us about yourself by uploading your CV.
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Appliances, Electrical, and Electronics Manufacturing
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IT Apprentice employer: Halma plc
Contact Detail:
Halma plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies. Being knowledgeable about common software and hardware issues can help you stand out during interviews, as it shows your proactive approach to learning.
✨Tip Number 2
Engage with the IT community online. Join forums or social media groups related to IT support where you can ask questions, share knowledge, and network with professionals in the field. This can provide valuable insights and connections that may help you in your application.
✨Tip Number 3
Prepare for potential technical assessments by practising common IT troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of impressing the hiring team.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves first-line support, be ready to discuss how you've successfully resolved issues for others in the past, highlighting your communication and empathy.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Apprentice role at Halma plc. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any IT support experience, customer service skills, and your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Halma plc and how you can contribute to their mission of creating a safer, cleaner, healthier future.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halma plc
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and innovation during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Customer Service Scenarios
Since the role involves providing first-line support, be ready to discuss how you would handle various customer service situations. Think of examples where you've successfully resolved issues or helped others with technology.
✨Highlight Your Problem-Solving Skills
Analytical thinking is key for this position. Prepare to discuss specific challenges you've faced in the past and how you approached solving them. This will show your potential employer that you can think critically under pressure.
✨Demonstrate Organisational Skills
The job requires managing open tickets and prioritising tasks. Be prepared to talk about how you stay organised and manage your time effectively, perhaps by sharing tools or methods you use to keep track of your responsibilities.
