China & SEA Customer Relationship Executive in Havant

China & SEA Customer Relationship Executive

Our purpose is simple; to keep people safe from fire every second of every day.

We specialise in the design and manufacture of high-quality fire detection solutions that protect people from fire in over 100 countries around the world.

At Apollo, we are always on the lookout for passionate people who want to make a difference. We seek talented and motivated individuals who want a rewarding and challenging career within an internationally renowned fire detection company.

Function: Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type: Full time

Job Description

Help grow a safer, cleaner, healthier future for everyone, every day.

This role is responsible for end‑to‑end order and customer management for China & SEA. It covers creating accurate quotes, processing and maintaining customer orders, and ensuring all activity meets company policies, revenue recognition rules, and audit standards. The role works closely with Sales, Production, Supply Chain, Warehouse, Finance, and Quality to ensure smooth order flow, on‑time delivery, and a consistently high customer experience. Strong communication, attention to detail, and commercial awareness are essential.

Key Responsibilities

Overall

• Full ownership of China & SEA customer orders and relationships.
• Maintain accurate customer data and orderbook integrity.
• Deliver a high standard of customer experience through clear communication and precise processing.

Quotation Management

• Create and manage all China & SEA customer quotes promptly.
• Ensure required internal approvals are completed before sending quotes.
• Review daily pricing enquiries and align with Sales on next steps.
• Track quote status in Excel/Power BI/CRM and analyse win/loss trends.
• Link successful quotes to sales orders with correct pricing.

Order Management

• Enter and validate customer orders with accurate pricing, quantities, configuration, and shipping details.
• Work with Production, Supply Chain, and Warehouse to confirm lead times and track order progress.
• Coordinate with Export Shipping for customer collections.
• Respond promptly to customer emails and WeChat enquiries.
• Keep all order statuses updated throughout the lifecycle.
• Provide regular order updates to customers and internal teams.
• Partner with Finance to manage credit holds and release orders.
• Maintain complete records for audits and revenue recognition.
• Prepare weekly China & SEA revenue and forecast updates.
• Suggest process improvements to enhance delivery performance and customer satisfaction.

CCS Order Management

• Coordinate certification requirements and customer payments.
• Complete testing processes with the Quality team.
• Input and manage data in the CCS London system.

Skills & Attributes

• Strong customer focus and relationship‑building skills.
• Highly organised, detail‑oriented, and process‑driven.
• Flexible and reliable during monthly business cycles.
• Commercially aware with good financial understanding.
• Effective communicator with internal stakeholders.
• Able to resolve issues within established policies.
• Team‑oriented and supportive under pressure.

#ApolloFire

#IND-DNI

Apollo Fire Detectors offer a comprehensive compensation package and a wide range of health and wellness benefits.
*As we are a global company, packages can differ depending on the area/role

• Work-life Balance
• Flexi start and finish times, 1pm finish on a Friday available. Optional 9-day fortnight, 50/50 WFH *suitable for most UK indirect roles
• Paternal Leave
• 14 weeks of paid parental leave (new parents) and phased return to work for those parents who take extended leave *available to all staff
• Enhanced Pension
• Pension scheme with an employer contribution of 10.5% (subject to conditions) *available to all UK staff
• EV Scheme
• Salary sacrifice car lease plan (Electric/Hybrid) and free electric car charging *available to all UK staffGled
• Health and Wellbeing
• Health cash plan, 24/7 support Healthline, in-house Occupational Health, comprehensive menopause package *available to all UK staff
• Plus many more…

Why work for Apollo?

With locations in Havant, and Alton on the UKSouth Coast, we operate through regionaloffices in the UK and Germany that support ournetwork of partners and distributors onall five continents.

A Candidate Overview

Find out more about joining our team and what we look for in a candidate

Success Story

At Apollo, we offer personal development plans tailored to everyone. Listen to Emma explain how she found her journey from apprentice to HR Advisor

Warren, Senior Technical Support Engineer, 30+ years at Apollo

I have developed my expertise within Apollo and am able to engage with customers directly and share my knowledge as a technical engineer. Alongside that, the wonderful people that I get to work with everyday is the reason I’ve stuck with Apollo.

I love the 9-day fortnight because it gives me extra time to manage childcare and balance life while my husband is away in the Navy. It's been a game-changer for work-life balance and family time!

Kae, Requirements Engineer

It’s fantastic that Apollo offers the option to buy more leave—it’s a great sign that they value employee satisfaction and work‑life balance and for me personally, this means more road trips in Benny the VW Campervan for next year.

Mandy, Business Technology Partner

Having access to a specialist menopause clinic was a real benefit of working for Apollo. Receiving a voucher and arranging the appointment was simple, and within a couple of weeks, I had an appointment with a menopause specialist.

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