Field Service Engineer - Based South East

Help grow a safer, cleaner, healthier future for everyone, every day.

Electronics Field Service Engineer – Based South East - £41,000 starting salary plus overtime package

Crowcon Detection Instruments Ltd. is looking to recruit to the Field Service department an Electronics Field Service Engineer to maintain, repair and commission gas detection equipment. No previous experience in Gas detection products is necessary as full product training will be provided. The successful candidate will need to live in the Darlington area to primarily cover customers in and around that area.

About Us

We have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases. Crowcon Detection Instruments Ltd. is a wholly owned subsidiary of Halma plc. Halma’s purpose is growing a safer, cleaner, healthier future for everyone, every day.

Crowcon’s values are:

• Do the right thing
• Collaborate and support each other
• Always do your best
• Try new things
• Be yourself

What will you be doing?

As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customer sites to perform proactive maintenance, repairs and commissioning of our products. Your main duties will include:

• Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
• Ensure all serviced products are tested and left fully operational and demonstrated to the site responsible person (recorded as such on-service paperwork).
• Support other team members on jobs that require multiple engineers.
• Provide customer ‘user training’ when required – once experienced.
• Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers’ requirements.
• Ensure service reports are completed accurately and submit them for processing on time.
• Complete RAM’s and POWRA’s when required (training given).
• Responsible for van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region, and that ‘life critical’ components are cycled regularly to ensure we can offer a first-time fix where possible.
• Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is ‘up to date’ and operational.
• Cover a geographical area based within the South East (required) and other areas to cover 2-man jobs.

Your skills & experience

• HNC / HND in an electronics/electrical field or equivalent technical qualification preferred. Crowcon will provide full product training.
• Previous Field Service Engineering experience would be an advantage, but not necessary.
• Experience in electronic equipment service, troubleshoot/repair.
• Commissioning and/or installation experience desirable.
• Excellent customer communication skills in both writing and verbal.
• Full UK driving license essential.
• Confined Space, IPAF and Safety Passport is preferable, but full training provided.
• The role can be physically demanding when using access equipment and when occasionally accessing confined spaces.

About you

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in business/internal politics.
• You are curious and disrupt the status quo.

Company benefits:

• Paid Overtime 1.5 x hourly rate, double time on Sundays authorised when there is a requirement.
• 37.5 hour week contractually.
• Travel Time included in paid working hours.
• Company Van & Credit Card.
• Generous company pension (up to 10.5% matched).
• Company shares.
• Health cash plan (Medicash).
• Eyecare scheme (with Specsavers).
• Corporate life insurance.
• 25 days holiday.
• Birthday off (after 1 year of service).
• Optional 3 days holiday purchase.
• 14 weeks paid maternity, paternity, adoption leave.
• Employee assistance programme.
• Learning and development opportunities.
• Salary sacrifice car leasing.

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.