At a Glance
- Tasks: Support customers and build relationships while ensuring excellent service and problem resolution.
- Company: Join Crowcon, a leader in safety technology dedicated to protecting lives and the environment.
- Benefits: Enjoy competitive holidays, private healthcare, and opportunities for personal growth.
- Other info: Flexible working options and a culture that values collaboration and curiosity.
- Why this job: Make a real difference by helping create a safer, cleaner future for everyone.
- Qualifications: Strong communication skills and a willingness to learn about our products.
The predicted salary is between 36000 - 60000 € per year.
If you want to do work that matters, and play your part in helping to save countless lives across the globe – then working at Crowcon could be the place for you. We’re dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.
Help grow a safer, cleaner, healthier future for everyone, every day. As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution.
Main Responsibilities
- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE’s).
- When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Providing resolutions to customers where necessary, within agreed timescales, recording all contact and outcomes in CRM.
- Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
- Good communication skills in both writing and verbal form.
- Methodical approach to problem solving.
- Ability to navigate ERP and CRM systems effectively.
- Flexible attitude to work.
- Willingness to learn our products.
About you
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
We believe working for us should work for you, too. That’s why we have a comprehensive range of company benefits and perks, to help enrich your working life with us. Here are just some of them:
- Your success is our success: We offer company shares so you can share in our achievements as we grow together.
- Prepare for your life after work with the Crowcon pension scheme for all our employees.
- A career that grows with you: With plenty of opportunities to develop, we prioritise your growth in an environment built for progression.
- Time that works for you: Enjoy competitive holidays, including your birthday off and the option to buy more.
- Wellbeing that goes further: From private healthcare (in applicable roles) to an EAP, Medicash, YuLife, and flexible, hybrid working – we support your health and work-life balance every step of the way.
- Giving back and going greener: From our EV and Cycle to Work schemes to paid volunteering days and community initiatives, we encourage you to make a positive impact for people and the planet.
If this role isn’t quite right for you, let our talent community know you’re interested in future opportunities in your field.
Customer Relationship Administrator in Abingdon employer: Halma p.l.c
At Crowcon, we are committed to making a meaningful impact by protecting lives and the environment from gas hazards. Located in Abingdon, Oxfordshire, we foster a collaborative work culture that prioritises employee growth and well-being, offering comprehensive benefits such as company shares, a robust pension scheme, and flexible working arrangements. Join us to be part of a team that values your contributions and supports your professional development while making a positive difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Administrator in Abingdon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Crowcon and understanding their mission. Show them you’re not just another candidate; you’re genuinely interested in helping them protect lives and the environment.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Crowcon team.
We think you need these skills to ace Customer Relationship Administrator in Abingdon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Administrator role. Highlight your relevant experience in customer service and any skills that align with the job description, like communication and problem-solving.
Show Your Passion:We love candidates who are genuinely excited about what we do at Crowcon. Share why you’re interested in helping to create a safer, cleaner future and how your values align with ours. It’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a methodical approach, so structure your information logically to make it easy for us to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Halma p.l.c
✨Know the Company Inside Out
Before your interview, take some time to research Crowcon and its mission. Understand their commitment to safety and how they protect people and the environment from gas hazards. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Customer Relationship Administrator, you'll be dealing with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond to help a customer, as this will demonstrate your capability for the role.
✨Familiarise Yourself with ERP and CRM Systems
Since the role involves using ERP and CRM systems, it’s crucial to show that you can navigate these tools effectively. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research on common functionalities to show your willingness to learn.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, opportunities for growth, or how Crowcon measures success in customer relationships. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
