At a Glance
- Tasks: Lead a team to deliver top-notch customer service and resolve complex queries.
- Company: Join a forward-thinking company dedicated to a safer, cleaner future.
- Benefits: Enjoy generous pension, shares, 25 days holiday, and more perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer satisfaction and team performance.
- Qualifications: Proven experience in customer-facing roles with strong leadership skills.
Senior Customer Relationship Administrator
Help grow a safer, cleaner, healthier future for everyone, every day.
Responsibilities
- Assist the Manager with monitoring performance to ensure the team meets KPI’s and delivers exceptional customer service.
- Provide frontline support to customers, processing orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved queries.
- Ensure smooth day‑to‑day operations of the customer relationship team, overseeing scheduling, workflow management and efficient resource use.
- Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to maintain high service standards.
- Assist with onboarding and training new team members and provide feedback to improve service, quality and efficiency.
- Take on managerial responsibilities in the manager’s absence, including motivating the team, setting goals, and making staffing decisions.
- Identify areas for process or policy enhancement and work towards implementing improvements for team efficiency and customer satisfaction.
- Create and maintain written procedures in line with our processes.
- Promote a positive, customer‑focused environment by motivating the team.
Qualifications
- A proven track record in a senior customer‑facing team role, with experience in management cover conditions.
- Strong communication, leadership, and problem‑solving skills.
- Ability to manage and motivate a team in a fast‑paced environment.
- Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
- Knowledge of customer relationship processes, including KPI’s and performance metrics.
- Strong organisational and time‑management skills.
- Ability to step into managerial duties and handle team and operational responsibilities.
- Familiarity with CRM systems, Microsoft packages and ERP is preferred.
- Personal attributes: passion and values, cultural sensitivity, collaborative team player, straightforward, believes in developing future leaders, curious and disruptive, turns complex problems into simple solutions.
Benefits
- Generous company pension (up to 10.5% matched on a sliding scale)
- Company shares
- Eyecare scheme (with Specsavers)
- 25 days holiday
- Birthday off (after 1 year of service)
- 3 days holiday purchase
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus pass
- Annual train ticket payment scheme
- Employee assistance programme
- Learning and development opportunities
- Free parking and subsidised EV charging points
- Salary sacrifice car leasing
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Senior Customer Relationship Administrator in Abingdon employer: Halma p.l.c
At Halma, we are committed to fostering a diverse and inclusive work environment where your contributions towards a safer, cleaner, and healthier future are valued. As an Enterprise Applications Consultant, you will enjoy autonomy in your role, ample opportunities for professional growth, and the chance to collaborate with passionate colleagues across multiple Operating Companies. Our culture prioritises integrity, transparency, and respect, making Halma an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Relationship Administrator in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Halma p.l.c. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Halma p.l.c before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Relationship Administrator in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Halma p.l.c:Your cover letter is your chance to shine! Tell us why you want to work at Halma p.l.c specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Halma p.l.c!
How to prepare for a job interview at Halma p.l.c
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
