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- Tasks: Train veterinary staff on MRI systems and provide ongoing support to ensure customer success.
- Company: Join Hallmarq, a leader in veterinary imaging with a focus on innovation and care.
- Benefits: Enjoy a competitive salary, travel opportunities, and a supportive work environment.
- Other info: Opportunity for growth in a nurturing and innovative company culture.
- Why this job: Make a real difference in animal care while developing your skills in a dynamic field.
- Qualifications: Knowledge of MRI systems, strong communication skills, and a passion for animal welfare.
The predicted salary is between 42000 - 58000 £ per year.
Chief Operating Officer @ Hallmarq Veterinary Imaging Limited | Strategic Leadership, Digital Strategy
Job Title: Customer Success – Trainer
Location: Guildford with frequent travel to Europe
Hours: 37.5 hrs /week
Salary: £50k per annum + Benefits
Established in 2001, Hallmarq is the sole global manufacturer of low-field standing equine and high-field Small Animal MRI systems specifically designed for veterinary medicine.
Hallmarq is the winner of three Queen\’s Awards for Enterprise in Innovation and International Trade categories.
Due to our continued growth, we are now looking for a Customer Success Trainer. In this role, you will be able to develop your skill set in a wide variety of areas. We don’t differentiate between the titles of Engineer and Trainer; they are given only to indicate the areas where your primary skill set lies. As a Customer Success Trainer, the primary function is to solve the customers’ problems, treating each case as a project and working to pull in whatever resources are needed to close the project with a satisfied customer.
As a Customer Success Trainer, your main responsibilities include:
- Carry out initial operator training at the time of installation and provide intensive training support to new sites for the first six months of operation
- Teach clinicians about the pathologies seen with MRI scanners
- Ensure operators can pass continual assessments – both practical and theoretical in order to be certified to use the systems
- Support the R&D team to develop and continually update and improve user materials to support new releases and protocols
- Produce image quality reports and use the reports to understand where training is required
- Organise and run large group training sessions in all locations as required and online or remote training for Operators
- Support the sales team with demonstrations of products to clients and attend sales conferences as required
- Take calls/emails from the customers and account managers advising of emergency or non-critical software issues which need resolving, and diagnose potential faults through talking to the account managers and/or customers
- Foreign Travel up to 35% of time in continental Europe
Knowledge, skills and experience:
- Knowledge of the Hallmarq systems and software
- Customer Service Skills
- Good organisational skills
- Understanding of horse behaviour and anatomy with clinical knowledge of equine and small animal pathologies
- Understanding of MRI physics, possibly an MRI and/or radiography licence
- Understanding of biomechanics and chemistry
- Effective written and verbal communication skills
- Physically capable of being around magnetic fields
- Valid driver\’s license
Our vision at Hallmarq Veterinary Imaging is to improve the lives of animals and the people who care for them. This fundamental concept drives all that we do and forms the basis of our company culture, defining how we conduct ourselves with our customers and within the industry.
The Hallmarq values are deeply ingrained in its processes and people. As such, we expect our staff to reflect that:
- We care – work to create a nurturing environment for staff, customers, animals, and the environment
- We cultivate partnerships – show respect for our colleagues and customers
- We use curiosity to innovate – be curious and allow others to be curious
- We make it happen – deliver results through teamwork
- We take pride in what we do – do it right and do it right the first time
Hallmarq is an equal opportunities employer.
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Trainer for Equine MRI employer: Hallmarq Veterinary Imaging
Contact Detail:
Hallmarq Veterinary Imaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer for Equine MRI
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary imaging field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with MRI systems or customer training, make sure to highlight that in conversations. Offer to demonstrate your knowledge during interviews or networking chats. It’s all about proving you can deliver results and solve problems for customers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies like Hallmarq and express your interest in potential roles. A friendly email or call can go a long way in making a memorable impression.
✨Tip Number 4
Keep learning! Stay updated on the latest in equine MRI technology and customer success strategies. Consider taking online courses or attending workshops. This not only boosts your skills but also shows employers that you’re committed to your professional growth.
We think you need these skills to ace Trainer for Equine MRI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Trainer role. Highlight any relevant training or customer service experience, especially in veterinary settings or with MRI systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving animal care and how your background makes you a perfect fit for Hallmarq. Don’t forget to mention your understanding of equine behaviour and anatomy!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your written and verbal skills. Use clear, concise language and ensure there are no typos or grammatical errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Hallmarq Veterinary Imaging
✨Know Your Stuff
Make sure you brush up on your knowledge of Hallmarq systems and software. Familiarise yourself with the MRI technology and equine anatomy, as well as any recent developments in the field. This will not only show your enthusiasm but also demonstrate that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer success, be prepared to discuss your previous experiences in customer service. Think of specific examples where you've solved problems or improved a customer's experience. This will highlight your ability to handle the responsibilities of the position.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle real-life training situations. Prepare some scenarios where you had to train someone or troubleshoot an issue. This will help you illustrate your problem-solving skills and your approach to training others effectively.
✨Emphasise Teamwork and Communication
Hallmarq values teamwork and effective communication, so be ready to share examples of how you've worked collaboratively in the past. Discuss how you’ve communicated complex information clearly, especially in a training context, to ensure everyone understands.