Customer & Sales Operations Planner

Location: BD4 6HN

Division: Supply Chain

Contract Type: Permanent – Salaried

We\’re on the lookout for a Customer & Sales Operations Planner (internally referred to as a Sales Operations Executive) to join our team — a fantastic opportunity for someone who loves making things happen behind the scenes and keeping everything running smoothly.

You\’ll play a key role in making sure our plans land on time, stores stay well-stocked, and customers feel supported every step of the way. Working closely with teams across the business, you\’ll help deliver a best-in-class service by managing forecasting, availability, and merchandising activity — all while spotting opportunities to improve processes and drive sales.

Your responsibilities will include but not be limited to:

• Coordinating all agreed activity across Everyday and Seasonal programmes
• Keeping products available on shelf and meeting customer targets
• Managing replenishment at SKU and store level using Hallmark\’s tools
• Maintaining a clear 12–18 month activity plan and sharing accurate forecasts
• Supporting continuous improvement to reduce costs and strengthen the customer model
• Responding to customer queries and building positive relationships
• Coordinating field merchandising activity — forecasting, briefing, and tracking compliance

This is a great role for someone who enjoys variety, problem-solving, and working with lots of different teams. We\’ll support your development and give you exposure to the wider business, so you can grow your skills and shape your career.

To be successful we\’re looking for you to demonstrate:

• Experience coordinating within a Supply Chain function (FMCG experience is a bonus)
• Strong understanding of business processes and commercial awareness
• Confidence influencing internal and external partners
• Great communication and relationship-building skills
• Solid Excel skills and attention to detail
• A proactive, collaborative approach and comfort working in a fast-paced environment

If you\’re ready to bring your planning skills to a team that values collaboration and innovation, we\’d love to hear from you.

Based at our Dawson Lane site in Bradford, close to key motorway links you\’ll be able to take advantage of:

• Competitive salary
• 26 days holiday plus