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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring their comfort and satisfaction with exceptional service.
- Company: Join Hallmark Luxury Care Homes, where we celebrate aging and provide outstanding care.
- Benefits: Enjoy 28 days annual leave, wellness perks, and industry-leading training for career growth.
- Why this job: Make a real difference in residents' lives while working in a warm, welcoming environment.
- Qualifications: Strong communication skills and a caring attitude are essential for this role.
- Other info: Be part of a diverse team dedicated to excellence and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.
As our Head Concierge, you will play a pivotal role in facilitating the lives of residents at "The Residences," ensuring they experience the highest standards of professionalism and customer service at all times. You will be the direct point of contact for our residents, anticipating their needs, building strong relationships, and providing personalised services to enhance their quality of life.
About You:
- Outstanding: We value our team members who consistently deliver excellence.
- Ethical: Integrity and honesty are fundamental to our culture.
- Caring and Compassionate: Your enthusiasm and energy will engage residents.
- Respectful: You uphold confidentiality and treat residents and colleagues with dignity.
- Excellent Communicator: Your communication skills enable you to effectively build rapport.
What our Head Concierge does:
- Act as the primary point of contact for residents of The Residences, delivering exemplary service with professionalism and warmth.
- Anticipate residents' requirements and needs, proactively addressing any requests or concerns to ensure their comfort and satisfaction.
- Coordinate resident admissions, liaising with residents and relevant departments to ensure a smooth transition to The Residences.
- Build strong, professional relationships with residents, gaining an understanding of their preferences, interests, and life histories.
- Take ownership of resident requests, ensuring prompt and thorough resolution to exceed their expectations.
- Provide in-suite services such as resident deliveries, meal service, and maintaining stocked fridges.
- Oversee the dining experience, ensuring it meets the highest standards and caters to residents' preferences.
- Manage the bar service, serving food and drinks to residents with warmth and hospitality.
- Maintain the overall presentation of The Residences, creating a welcoming, friendly, and professional environment.
- Coordinate activities and events, collaborating with the care home team and external providers to offer engaging experiences for residents.
Reap the Rewards:
- Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
- 28 days annual leave (Inc Bank holidays).
- Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
- Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
- Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
- Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
At Hallmark Luxury Care Homes, we value diversity, teamwork, and dedication to excellence. If you're ready to make a meaningful difference in the lives of our residents and contribute to a warm and welcoming environment, we invite you to apply and become part of our compassionate community!
Head Concierge in Littlehampton employer: Hallmark Luxury Care Homes
Contact Detail:
Hallmark Luxury Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in Littlehampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Hallmark Luxury Care Homes. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your personality! When you get an interview, let your enthusiasm for the role shine through. Share stories that highlight your caring nature and how you’ve gone above and beyond for others.
✨Tip Number 3
Research is key! Familiarise yourself with Hallmark's values and the specific needs of residents. This will help you tailor your approach and demonstrate that you’re the perfect fit for the Head Concierge role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Head Concierge in Littlehampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional service and making a difference in residents' lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our values of excellence, integrity, and compassion.
Be Personable: Remember, we’re looking for someone who can build strong relationships with our residents. Use your application to showcase your communication skills and ability to connect with others on a personal level.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Hallmark Luxury Care Homes.
How to prepare for a job interview at Hallmark Luxury Care Homes
✨Know the Company Inside Out
Before your interview, take some time to research Hallmark Luxury Care Homes. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Head Concierge, your ability to build relationships is crucial. Prepare examples from your past experiences where you've successfully engaged with clients or residents. Highlight your communication skills and how you've anticipated needs to enhance someone's experience.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to resolve issues quickly and efficiently. Be ready to discuss how you would handle specific situations that may arise in a care home setting, showcasing your proactive approach and commitment to resident satisfaction.
✨Emphasise Your Caring Nature
Hallmark values compassion and respect. During the interview, share stories that reflect your caring attitude and ethical approach. Make sure to convey your enthusiasm for enhancing the quality of life for residents, as this aligns perfectly with their mission.
