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- Tasks: Lead a team to deliver exceptional hospitality in a luxury care home environment.
- Company: Join Hallmark Luxury Care Homes, a family-run provider dedicated to outstanding resident care since 1997.
- Benefits: Enjoy competitive salary, wellness perks, and a great work-life balance with only 1 in 6 weekends required.
- Other info: We promote equal opportunities and welcome applications from all backgrounds.
- Why this job: Make a positive impact on residents' lives while working in a supportive and values-driven community.
- Qualifications: Experience in hospitality management and a relevant degree or diploma are essential.
The predicted salary is between 36000 - 60000 £ per year.
How would you like a Hospitality Management role in a Luxury Environment, that is largely Monday to Friday and only working 1 in 6 weekends? Then join our team as a Hospitality Services Manager at Hallmark Luxury Care Homes!
Location: Bath. Type: Permanent - Full time.
At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.
As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.
About the Role:
Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do.
Key Responsibilities:
- Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
- Environmental Standards: Uphold environmental standards by coordinating between Housekeeping, Kitchen, Laundry, Maintenance, and Care teams.
- Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
- Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
- Collaboration: Work closely with the Head Chef and Kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.
What We're Looking For:
- Experience: Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
- Qualifications: Degree or diploma in Hotel Management or equivalent.
- Financial Acumen: Experience managing budgets, revenue proposals, and forecasting results.
- Leadership Skills: Excellent leadership skills with the ability to inspire and motivate a team.
- Communication: Exceptional communication skills, both verbal and written.
Reap the Rewards:
Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:
- Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
- Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
- Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
- Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
- Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
If you're ready to join a team that values excellence, compassion, and innovation in hospitality services, apply now and become part of our inclusive and empowering community at Hallmark Luxury Care Homes!
Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you'd like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk
Hospitality Manager employer: Hallmark Luxury Care Homes
Contact Detail:
Hallmark Luxury Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with Hallmark Luxury Care Homes' values and mission. Understanding their commitment to exceptional care and family values will help you align your responses during interviews, showcasing how your personal philosophy matches theirs.
✨Tip Number 2
Network within the hospitality sector, especially with professionals who have experience in luxury environments. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved resident experiences in previous roles. Highlighting your leadership skills and ability to inspire others will be crucial in demonstrating your fit for this position.
✨Tip Number 4
Research current trends in hospitality management, particularly in the luxury sector. Being knowledgeable about innovations and best practices will not only impress during interviews but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on leadership roles, budget management, and any experience in a luxury environment to align with Hallmark Luxury Care Homes' values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional care. Mention specific examples of how you've inspired teams and improved resident experiences in previous roles.
Highlight Relevant Qualifications: Clearly state your qualifications, such as your degree or diploma in Hotel Management. If you have additional certifications related to hospitality or management, be sure to include those as well.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that demonstrate your verbal and written communication skills. This could include successful team collaborations or positive feedback from residents.
How to prepare for a job interview at Hallmark Luxury Care Homes
✨Showcase Your Leadership Skills
As a Hospitality Manager, strong leadership is key. Be prepared to share examples of how you've motivated and inspired your team in previous roles. Highlight specific situations where your leadership made a positive impact on service delivery.
✨Demonstrate Financial Acumen
Since financial management is crucial for this role, come equipped with examples of how you've successfully managed budgets or identified revenue opportunities in the past. This will show that you understand the financial aspects of hospitality management.
✨Emphasise Resident Experience
The job focuses on enhancing resident experiences, so be ready to discuss how you've built relationships with clients or customers in previous positions. Share any feedback mechanisms you've implemented to improve service based on client input.
✨Prepare for Collaboration Questions
Collaboration with various teams is essential in this role. Think of examples where you've worked closely with kitchen, housekeeping, or maintenance teams to achieve a common goal. This will demonstrate your ability to work well in a multidisciplinary environment.