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- Tasks: Engage with potential residents and families, ensuring a warm and professional experience.
- Company: Family-run luxury care home provider with a focus on person-centred care.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a caring and luxurious setting.
- Qualifications: Experience in B2C sales and a genuine passion for the care industry.
- Other info: Flexible hours with opportunities to engage in community events.
The predicted salary is between 28800 - 48000 £ per year.
Hallmark Care Homes is a family-run provider of luxury care homes across the UK. We understand the importance of nurturing relationships and all of our care is person-centred around family values. We have 22 luxury care homes across England and Wales and are growing organically.
As a Customer Relationship Manager (Sales Manager), your responsibilities will include:
- Engaging with prospective new residents and/or family members, ensuring we share knowledge and match the most suitable service offerings.
- Working with existing residential agreements, ensuring the offering remains in line with and exceeds expectations.
- Engaging with new leads and enquiries, providing a warm and engaging response in a timely and professional manner.
- Working closely with the Central Support Marketing team, ensuring you represent the brand and use the tools and assets available in line with the corporate marketing strategy.
- Working towards ensuring the home has full occupancy, working against monthly targets to ensure the home is on track to being full.
- Generating referrals and interest in the local community, increasing brand awareness to potential new audiences around the luxury offering.
- Working collaboratively as part of the home's leadership team.
What we need from you:
- Experience of working in a B2C sales environment.
- A warm, engaging and empathetic approach to sales in a high-end/luxury service environment.
- Flexibility - we do host open evenings or weekends and/or social events outside of work hours; we would want the right person to be autonomous for owning their role.
- A genuine reason or passion for wanting to work in the care home industry and the amazing family culture that brings.
Hallmark Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you'd like to request in making your application, please contact the recruitment team via email at Recruitment@hallmarkcarehomes.co.uk.
Sales Manager / Customer Relations Manager in Guildford employer: Hallmark Luxury Care Homes
Contact Detail:
Hallmark Luxury Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager / Customer Relations Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research Hallmark Care Homes, their values, and what makes them unique. This will help you tailor your conversations and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Network like a pro! Attend local events or open evenings related to care homes. This is a great way to meet potential colleagues and get a feel for the culture at Hallmark. Plus, it shows your commitment to the community!
✨Tip Number 3
Practice your pitch! Be ready to share your experience in B2C sales and how it relates to the luxury care home environment. Highlight your warm and engaging approach, as this is key to connecting with prospective residents and their families.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it's an interview or a networking event, send a quick thank-you note. It keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Manager / Customer Relations Manager in Guildford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the care home industry shine through. We want to see why you’re excited about working with us and how you connect with our family values.
Tailor Your Experience: Make sure to highlight your experience in B2C sales and how it relates to the luxury service environment. We love seeing how your background aligns with what we do at Hallmark Care Homes.
Be Engaging and Warm: Your written application should reflect the warm and engaging approach we value. Use a friendly tone and show us how you can connect with prospective residents and their families.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hallmark Luxury Care Homes
✨Know Your Audience
Before the interview, take some time to research Hallmark Care Homes. Understand their values, mission, and the luxury care services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their family-run ethos.
✨Showcase Your Empathy
As a Sales Manager or Customer Relationship Manager, empathy is key. Prepare examples from your past experiences where you've successfully engaged with clients or families in a warm and understanding manner. Highlight how you can bring this approach to the luxury care environment.
✨Be Ready for Flexibility
Since the role requires flexibility with open evenings and weekends, be prepared to discuss your availability. Show that you're willing to go the extra mile to engage with potential residents and their families, which is crucial in a high-end service setting.
✨Demonstrate Your Passion
Express your genuine interest in the care home industry. Share why you want to work in this field and how you align with Hallmark's family culture. This passion can set you apart from other candidates and resonate well with the interviewers.
