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- Tasks: Engage with potential residents and families, ensuring a warm and professional experience.
- Company: Family-run luxury care home provider with a focus on person-centred care.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a caring and luxurious setting.
- Qualifications: Experience in B2C sales and a genuine passion for the care industry.
- Other info: Flexible hours with opportunities to engage in community events.
The predicted salary is between 36000 - 60000 £ per year.
Hallmark Care Homes is a family-run provider of luxury care homes across the UK. We understand the importance of nurturing relationships and all of our care is person-centred around family values. We have 22 luxury care homes across England and Wales and are growing organically.
As a Customer Relationship Manager (Sales Manager), your responsibilities will include:
- Engaging with prospective new residents and/or family members, ensuring we share knowledge and match the most suitable service offerings.
- Working with existing residential agreements, ensuring the offering remains in line with and exceeds expectations.
- Engaging with new leads and enquiries, providing a warm and engaging response in a timely and professional manner.
- Working closely with the Central Support Marketing team, ensuring you represent the brand and use the tools and assets available in line with the corporate marketing strategy.
- Working towards ensuring the home has full occupancy, working against monthly targets to ensure the home is on track to being full.
- Generating referrals and interest in the local community, increasing brand awareness to potential new audiences around the luxury offering.
- Working collaboratively as part of the home's leadership team.
What we need from you:
- Experience of working in a B2C sales environment.
- A warm, engaging and empathetic approach to sales in a high-end/luxury service environment.
- Flexibility - we do host open evenings or weekends and/or social events outside of work hours; we would want the right person to be autonomous for owning their role.
- A genuine reason or passion for wanting to work in the care home industry and the amazing family culture that brings.
Hallmark Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.
Sales Manager in Guildford employer: Hallmark Luxury Care Homes
Contact Detail:
Hallmark Luxury Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research Hallmark Care Homes, their values, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your pitch! Be ready to share your experience in B2C sales and how it relates to the luxury care home environment. Highlight your warm and engaging approach to sales, as this is key for the role.
✨Tip Number 3
Network like a pro! Attend local events or open evenings hosted by Hallmark Care Homes. This not only shows your enthusiasm but also gives you a chance to meet potential colleagues and get a feel for the culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Manager in Guildford
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about working in the care home industry! Share your genuine reasons for wanting to join Hallmark Care Homes and how our family values resonate with you.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2C sales. We want to see how your skills align with our luxury service offerings and customer relationship management.
Be Engaging and Warm: Since we value a warm and empathetic approach, use a friendly tone in your application. Show us your personality and how you can connect with prospective residents and their families.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Hallmark Luxury Care Homes
✨Know Your Audience
Before the interview, take some time to research Hallmark Care Homes. Understand their values, mission, and the luxury care services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their family-run culture.
✨Showcase Your Empathy
As a Sales Manager in a care home environment, empathy is key. Prepare examples from your past experiences where you've successfully engaged with clients or families in a warm and understanding manner. Highlight how your approach aligns with their person-centred care philosophy.
✨Be Ready for Flexibility
Since the role requires flexibility with open evenings and weekends, be prepared to discuss your availability. Show that you're willing to go the extra mile to engage with potential residents and their families, which reflects your commitment to the role.
✨Demonstrate Your Sales Skills
Come equipped with specific examples of your success in a B2C sales environment. Discuss how you've met or exceeded targets in the past, and be ready to explain how you would apply those skills to ensure full occupancy at Hallmark Care Homes.
