Group Hospitality Manager

Be Part of Something Exceptional. Join us as Group Hospitality Manager at Hallmark Luxury Care Homes! We want to ensure all of our Residents receive a first class ‘Dining Experience’, not just served great Breakfast, Lunch and Dinner!

Position: Group Hospitality Manager

Location: Hybrid – 2/3 days in the field 2/3 days working from home.

Type: 40hrs- Full-Time

Salary: Competitive + Excellent benefits.

The Role: Lead and drive the development, implementation and monitoring of high-quality service in catering, laundry, domestic services, maintenance and reception/front of house areas in all Care Homes. To contribute to the achievement of the Hallmark Care Home vision; ‘to be recognised as the leading provider of high-quality relationship focused care for all residents’.

Key Responsibilities:

• Taking overall responsibility and implementation of Hallmark Care Homes’ Hospitality Standards across all Homes – Currently 22 (Circa 90 bed care homes) and growing!
• Provide Hallmark with continuous development ideas for Hospitality standards to improve.
• Ensuring our 1600+ Residents receive a first-class dining experience, not just high quality meals.
• Working with Regional Directors and General Managers to provide the best possible service within the budget and facilities available.
• Ensure any requirements from internal and external audits are actioned within the timescales required.
• Work closely and train all Hospitality Services Managers, Head Chefs and Head Housekeepers.
• Where applicable manage service contracts in conjunction with the Estates Manager.
• Work closely with the Group Operations Director to ensure quality standards are met.
• Support with the design and concept generation for any new Commissioning Homes that Hallmark build.

What We're Looking For:

• You must have experience of creating and ensuring a high quality / Luxury hospitality Service.
• You must have experience of working in a Multi-site Hospitality environment.
• Able to build relationships across an organisation and influence up to Director level.
• Would be a ‘Leader’ able to demonstrate and articulate ‘What good looks like’ in a luxury Hospitality environment.

Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that’s not all! Here’s what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, Private Medical Insurance.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk.