Employee Relations Specialist

Be Part of Something Exceptional: Join our amazing People & Performance team at Hallmark Luxury Care Homes!

Location: Any – with a willingness to travel to any Hallmark site as required.

Type: 37.5hrs- Full-Time (Monday to Friday)

Salary: £35-38k depending on experience

This role is initially a 12 month FTC - The right person can be based in any location and will predominantly be remote, but you must be willing to travel to the various 22 locations in England and Wales, as face to face meetings are required.

The Role: The Employee Relations Specialist plays a key role in delivering a high-quality, proactive, and solution focused ER service across multiple sites. The role provides expert advice, coaching, and support to managers on the full spectrum of employee relations matters, ensuring compliance with employment legislation, company policies, and best practice in the Care Sector. This role is central in driving a positive and inclusive workplace culture, minimising risk, and enabling effective people management.

Key Responsibilities:

• Provide timely, accurate guidance to managers on all ER issues including disciplinary, grievance, performance, attendance, flexible working, and capability cases.
• Advise Managers on ER cases from end to end, ensuring consistency, fairness, and adherence to policy and legal frameworks.
• Support note taking, investigations, and hearings as required, sometimes across multiple sites.
• Advise on early resolution approaches, promoting informal solutions where appropriate.
• Maintain accurate case records and produce case related documentation.
• Ensure all ER activity aligns with employment law, ACAS guidance, and internal policies.
• Support the People and Performance Business Partners to implement ER related policies and procedures.
• Identify risk areas and liaise with the P&P Business Partners.
• Build effective relationships across sites to strengthen trust and visibility of the ER function.
• Maintain the ER case management system and produce regular reporting on casework trends.
• Analyse data to identify themes, risks, or training needs and make proactive recommendations.

What We’re Looking For:

• Strong working knowledge of UK employment law and ER processes.
• Previous experience managing a varied and high-volume ER caseload.
• Ability to influence and challenge managers in a confident, credible manner.
• Strong communication skills (verbal and written) with the ability to simplify complex issues.
• Ability to work independently, manage priorities, and travel between sites as required.
• Excellent organisational skills with attention to detail and confidentiality.
• CIPD Level 5 or working towards (or equivalent experience).
• Experience in a multi-site organisation or fast paced environment.

Personal Qualities:

• Solutions focused and pragmatic.
• Empathetic yet commercially aware.
• Approachable and collaborative.
• Resilient, adaptable, and comfortable with ambiguity.
• Committed to fairness, inclusion, and positive employee experience.
• A willingness to be onsite and travel to the various sites.

At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration. If you’re ready to embark on a fulfilling journey where your skills and passion can shine, we invite you to apply and become part of our supportive and caring community. Together, let’s make a positive difference in the lives of our residents and team members every day!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.

If there are additional options you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk.