Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with potential residents and families, ensuring a warm and professional experience.
- Company: Family-run luxury care home provider with a focus on nurturing relationships.
- Benefits: Competitive salary, OTE earnings, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a caring community.
- Qualifications: Experience in B2C sales and a passion for the care industry.
- Other info: Flexible hours with opportunities for career growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
£42-47k Base salary (Depending on experience) Circa £60-65k OTE.
Hallmark Care Homes is a family-run provider of luxury care homes across the UK. We understand the importance of nurturing relationships and all of our care is person-centred around family values. We have 22 luxury care homes across England and Wales and are growing organically.
Customer Relationship Manager (Sales Manager)
- Engaging with prospective new Residents and/or family members, ensuring we are sharing knowledge and matching the most suitable service offerings.
- Working with existing Residential agreements, ensuring the offering remains in line with and exceeds expectations.
- Engaging with new leads and enquiries, providing a warm and engaging response in a timely and professional manner.
- Working closely with the Central Support Marketing team, ensuring you represent the Brand and use the tools and assets available and in line with the Corporate marketing strategy.
- Work towards ensuring the home has full occupancy, working against monthly targets to ensure the home is on track to being full.
- Generating referrals and interest in the local community, increasing brand awareness to potential new audiences around the luxury offering.
- Working collaboratively as part of the Homes leadership team.
What we need from you:
- Experience of working in a B2C sales environment.
- A warm, engaging and empathetic approach to sales in a high-end/luxury service environment.
- Flexibility - We do host open evenings or weekends and/or social events outside of work hours; we would want the right person to be autonomous for owning their role.
- A genuine reason or passion for wanting to work in the Care Home industry and the amazing family culture that brings.
Hallmark Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you’d like to request in making your application, please contact the recruitment team via email at Recruitment@hallmarkcarehomes.co.uk.
Sales Manager / Customer Relations Manager in Banstead employer: Hallmark Luxury Care Homes
Contact Detail:
Hallmark Luxury Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager / Customer Relations Manager in Banstead
✨Tip Number 1
Get to know the company inside out! Research Hallmark Care Homes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer relations. Think about how you can demonstrate your warm and engaging approach, especially in a luxury service context.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Hallmark family.
We think you need these skills to ace Sales Manager / Customer Relations Manager in Banstead
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your genuine passion for the care home industry. Share why you want to be part of our family-run business and how you connect with our values.
Tailor Your Experience: Make sure to highlight your experience in B2C sales. We want to know how your background aligns with the role of Sales Manager/Customer Relations Manager, so be specific about your achievements and skills.
Be Engaging and Warm: Since this role is all about building relationships, your written application should reflect a warm and engaging tone. Use friendly language that showcases your empathetic approach to sales.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hallmark Care Homes.
How to prepare for a job interview at Hallmark Luxury Care Homes
✨Know the Company Inside Out
Before your interview, take some time to research Hallmark Care Homes. Understand their values, mission, and what sets them apart in the luxury care home sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Sales Manager/Customer Relations Manager, empathy is key. Prepare examples from your past experiences where you've successfully engaged with clients or customers in a warm and understanding manner. This will demonstrate that you can connect with prospective residents and their families.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with a difficult client or meeting sales targets. Think of relevant examples beforehand and structure your answers using the STAR method (Situation, Task, Action, Result) to keep your responses clear and impactful.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company culture, team dynamics, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
