At a Glance
- Tasks: Be the friendly face of our care home, welcoming residents and visitors with warmth.
- Company: Join Hallmark Luxury Care Homes, a family-run provider dedicated to exceptional care.
- Benefits: Enjoy competitive pay, annual reviews, and a range of perks including a joining bonus.
- Other info: Flexible shifts with a supportive team and excellent career growth opportunities.
- Why this job: Make a positive impact in a caring environment while developing your skills.
- Qualifications: Experience in reception and a passion for helping others is essential.
The predicted salary is between 24000 - 30000 £ per year.
Join Our Big Hearted Team as a Warm and Welcoming Receptionist at Hallmark Luxury Care Homes!
About Us
At Hallmark Luxury Care Homes, we are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the fullest. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we have been committed to delivering outstanding care across all our homes in England and Wales. As a family-run provider, we understand the importance of nurturing relationships, and that’s why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.
About You
- Compassionate and empathetic, with a genuine interest in caring for others.
- Excellent communicators, able to engage with residents, families, and colleagues.
- Team players who contribute positively to the work environment.
- Willing to undertake training and development opportunities to enhance skills.
- Outstanding: Our team is highly rated by residents, relatives, and our communities, and we need someone who can uphold this reputation.
- Ethical: You do things the right way, living by our Charter and values.
- Experienced: You have a background in reception and experience working in a team, ensuring a smooth and welcoming front‑of‑house service.
About The Role
Are you a friendly, professional, and organised individual looking to make a positive impact in a care home setting? We invite you to join the Hallmark Care Homes family as a Receptionist. In this role, you'll be the first point of contact for our residents, families, and visitors, ensuring a welcoming and professional atmosphere at all times. This role follows a two‑week rolling rota, working 12 hour shifts from 8am to 8pm. You’ll work three shifts per week, rotating as follows:
- Week 1: Monday, Saturday and Sunday
- Week 2: Wednesday, Thursday and Friday
This pattern offers a balance of weekday and weekend shifts, with a predictable repeating schedule.
Who You Are
- Outstanding: Our team is highly rated by residents, relatives, and our communities, and we need someone who can uphold this reputation.
- Diligent: You do things the right way, pay attention to the small details and check all our records are up to date and compliant.
- Experienced: You have a background in reception and experience working in a team, ensuring a smooth and welcoming front‑of‑house service.
Key Responsibilities
- Welcoming Presence: Ensure the reception area presents a friendly and professional image of the home, greeting all visitors with warmth and efficiency.
- Administrative Support: Assist the Business Administrator with various administrative tasks and support the Customer Relationship Manager with sales enquiries and home tours.
- Mail Management: Ensure residents receive their post promptly and prepare all outgoing mail daily.
- Training Coordination: Help coordinate training within the home, ensuring team members are aware of available courses and opportunities for development.
Rewarding You With Benefits That Truly Matter
At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way physically, mentally, and financially.
What You Can Expect
- Competitive pay we are proud to be a Real Living Wage Employer (or above)
- Annual salary reviews
- Joining bonus available in some homes
- Enhanced pay for working bank holidays (in care homes)
- Refer a Friend Scheme earn up to £1000 for each successful referral
- Enrolment onto our Westfield Cash back plan
- Excellent induction and continuous professional training & career Development Pathways
- Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)
Extra Perks You'll Love
- Free uniform
- Free Blue Light Card
Reap the Rewards
- Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
- Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
- Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
- Exclusive Perks: Embrace our rewards and discount scheme Hallmark Rewards.
- Balance is Key: Experience a fulfilling work‑life balance, nurturing your well‑being.
At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued team member!
Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team on 01277 655655 or send an email to Recruitment@hallmarkcarehomes.co.uk
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hallmark Care Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hallmark Care Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hallmark Care Homes:Your cover letter is your chance to shine! Tell us why you want to work at Hallmark Care Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hallmark Care Homes!
How to prepare for a job interview at Hallmark Care Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
