Director of Operations (Billericay - Central Support Office)

Be Part of Something Exceptional. Join us as Director of Operations at Hallmark Luxury Care Homes!

Position: Director of Operations

Location: Field based.

Type: 40hrs- Full-Time

Salary: Competitive.

The Role: The Director of Operations leads and oversees the operational activities of our growing group of care homes, with 22 locations across England and Wales. The role is responsible for maintaining and enhancing the exceptional standards of care, hospitality, and overall environment across all Hallmark Care Homes, including newly acquired homes. A key focus will be ensuring a consistency of approach and performance throughout the organisation and delivering quality care for residents. The Director of Operations will chair the Operations Board, working closely with the executive leadership team (ELT) to drive operational excellence and integrate new homes into the Hallmark family. This role requires an individual with a track record of success in high-end, private pay care environments, with the ability to manage a diverse portfolio of operational functions.

Key Responsibilities:

• Lead the Operations Board and ensure that strategic objectives are aligned with operational capabilities.
• Work closely with the CEO and senior leadership team to drive long-term growth, operational performance, and sustainability across the care home group.
• Foster a culture of excellence, compassion, and collaboration, ensuring high levels of employee engagement.

Operational Excellence:

• Ensure consistent and exceptional care standards, hospitality, and environments across all homes.
• Develop and implement operational policies and procedures to maintain compliance with regulatory bodies and industry standards.
• Oversee the performance of Regional Directors (x3), Head of Commissioning, Integration Manager, Head of Dementia, Head of Hospitality and other direct reports, providing direction and support to achieve operational goals.
• Monitor and manage the operational performance, quality, and financial outcomes of all homes.

Team Management:

• Lead, mentor, and develop a high-performing team ensuring that all homes meet or exceed Hallmark's standards of care, compliance, and financial performance.
• Promote a collaborative and innovative working environment to support continuous improvement.
• Actively champion the development of leadership talent across the team.

Quality, Compliance, and Innovation:

• Oversee the quality and compliance of all care, ensuring adherence to local, national, and industry standards.

Acquisitions & Integration:

• Manage the integration of newly acquired care homes into the group, ensuring a seamless transition to Hallmark standards of care, operations, and culture.
• Support the Head of Commissioning Homes with the strategic development of new homes.

Budget & Financial Management:

• Ensure that all care homes are operated efficiently, with effective cost management and resource.
• Work closely with finance teams to develop and monitor budgetary performance for all homes.
• Support Regional Directors in maintaining financial performance and reporting.

What We're Looking For:

Qualifications:

• Leadership and management qualifications (e.g., NVQ Level 5 in Leadership for Health and Social Care).
• Previous experience of leading in a private pay care home setting.

Experience:

• Proven experience as an Operations Director or in a senior operational role within the care home sector, with a strong focus on private-pay environments.
• In-depth knowledge of CQC standards, care home regulations, and industry best practices.
• Exceptional leadership and management skills, with a track record of successfully leading large, geographically dispersed teams.
• Experience managing multi-disciplinary functions, including hospitality, dementia and wellbeing, and commissioning.
• Strong financial acumen, with the ability to manage budgets and deliver results.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Ability to manage change effectively and lead operational transformations with sensitivity to the needs of residents and staff.

Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, Private Medical Insurance, very competitive salary + Car Allowance + Annual bonus.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration. If you're ready to embark on a fulfilling journey where your skills and passion can shine, we invite you to apply and become part of our supportive and caring community. Together, let's make a positive difference in the lives of our residents and team members every day!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.