Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome potential residents and guide them through important decisions with empathy and professionalism.
- Company: Join Hallmark Care Homes, a family-owned provider known for exceptional, relationship-centred care.
- Benefits: Enjoy competitive salary, exclusive discounts, wellness support, and career development opportunities.
- Why this job: Make a meaningful difference in people's lives while being part of a supportive and vibrant team.
- Qualifications: Experience in B2C sales, ideally in high-value services like healthcare or hospitality.
- Other info: We celebrate individuality and welcome applications from all backgrounds.
The predicted salary is between 36000 - 65000 £ per year.
Social network you want to login/join with:
Customer Relationship Manager (CRM) (Billericay – Anisha Grange Care Home), Billericay
col-narrow-left
Client:
Hallmark Care Homes
Location:
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
5657c92de0c5
Job Views:
6
Posted:
25.06.2025
Expiry Date:
09.08.2025
col-wide
Job Description:
Job details
Are you ready to join one of the UK’s leading private care providers and make a meaningful difference every day?
At Hallmark Luxury Care Homes, we’re proud to be a family-owned care provider known for delivering exceptional, relationship-centred care. With a commitment to excellence, warmth, and community, our vision is simple: to be recognised as the leading provider of high-quality care for older people.
We are currently seeking a dynamic and driven Customer Relationship Manager (Sales Manager) to join our award-winning team.
About the Role
As the face of the home, you’ll play a key role in welcoming potential residents and their loved ones, guiding them through one of life’s most important decisions with empathy, professionalism, and confidence.
You’ll work closely with the Home Manager and Regional Team to:
- Drive occupancy and maintain average weekly fee rates
- Build strong local relationships with referral sources and community partners
- Manage enquiries and show rounds with warmth, clarity, and a consultative approach
- Be the go-to person for local marketing, events, and brand representation
- Celebrate with residents and families at events, open days, and milestone moments
Your background in B2C sales, ideally in a high-value service or lifestyle sector (e.g. healthcare, property, hospitality, private education), will give you the confidence and commercial focus to achieve KPIs and contribute to the continued success of your home.
What We’re Looking For
- A confident and approachable sales professional with a strong track record in relationship-based selling
- Passionate about making a positive difference to people’s lives
- Naturally empathetic and polished, with a genuine interest in others
- A creative thinker with the drive to exceed targets
- Comfortable leading events, nurturing local networks, and being a visible ambassador for the Hallmark brand
What We Offer
- Competitive basic salary + OTE of £60,000–£65,000
- Industry-leading training and career development pathways
- Hallmark Rewards – exclusive discounts, wellness support, and benefits
- Pension scheme, life assurance, and optional healthcare plan
- A vibrant working environment where you’re valued, supported, and celebrated
At Hallmark, we are inclusive, big-hearted, and thrive together. We celebrate individuality and welcome applications from people of all backgrounds. We’re also happy to discuss reasonable adjustments throughout the recruitment process to ensure accessibility for all.
Join a company where your impact matters, and your success is shared.
Hallmark Care Homes – where careers flourish, and care comes from the heart.
#J-18808-Ljbffr
Customer Relationship Manager (CRM) (Billericay - Anisha Grange Care Home) employer: Hallmark Care Homes
Contact Detail:
Hallmark Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager (CRM) (Billericay - Anisha Grange Care Home)
✨Tip Number 1
Familiarise yourself with Hallmark Care Homes' values and mission. Understanding their commitment to relationship-centred care will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network within the local community and industry. Attend events related to healthcare and care homes in Billericay to meet potential colleagues and referral sources. Building these connections can give you insights into the role and demonstrate your proactive nature.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that highlight your relationship-building skills. Think of situations where you've successfully managed client relationships or driven sales in a service-oriented environment, as this will be crucial for the role.
✨Tip Number 4
Showcase your passion for making a difference in people's lives. Be ready to articulate why you want to work in the care sector and how your empathy and understanding can contribute to the well-being of residents and their families.
We think you need these skills to ace Customer Relationship Manager (CRM) (Billericay - Anisha Grange Care Home)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Relationship Manager position. Tailor your application to highlight relevant experiences that align with these aspects.
Craft a Compelling CV: Ensure your CV showcases your experience in B2C sales, particularly in high-value services. Highlight any achievements related to relationship-based selling and your ability to meet KPIs.
Write a Personalised Cover Letter: In your cover letter, express your passion for making a positive difference in people's lives. Use specific examples from your past roles to demonstrate your empathy, professionalism, and success in building relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hallmark Care Homes
✨Show Your Empathy
As a Customer Relationship Manager, empathy is key. Be prepared to share examples of how you've connected with clients or customers in the past, demonstrating your ability to understand their needs and concerns.
✨Know the Company Values
Familiarise yourself with Hallmark Care Homes' commitment to relationship-centred care. During the interview, express how your personal values align with theirs, showcasing your passion for making a positive difference in people's lives.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully managed client relationships or resolved conflicts, and be ready to discuss these in detail.
✨Highlight Your Sales Experience
Since the role involves driving occupancy and achieving KPIs, be sure to highlight your background in B2C sales. Share specific achievements and how your approach has led to successful outcomes in previous roles.
