Dementia Care Manager in Cardiff

A Brand-new leadership role at the heart of relationship-centred dementia care!

Our newest Hallmark Luxury 80-bed Care Home, Melrose Grange, is currently taking shape in St Mellons, and we're looking for an experienced Dementia Care Manager to join us as we prepare to open our doors.

This is a unique opportunity to play a key role in bringing a brand-new home to life and shaping the future of dementia care from day one.

As our Dementia Care Manager, you will lead and manage our dementia community, ensuring the highest standards of relationship-focused care, meaningful occupation and clinical excellence for people living with dementia. You will act as the home's Dementia Champion, driving best practice, coaching and development across the wider team while supporting a culture where residents can truly thrive.

Working closely with the General Manager and senior leadership team, you will help embed Hallmark's relationship-centred approach, influence the home's care culture and play a pivotal role in establishing an outstanding reputation within the local community.

Aligned with Hallmark's charter, vision and values, this role is central to delivering our ambition:

"To be recognised as the leading provider of high-quality, relationship-focused care for all residents."

The Role: Dementia Care Manager

About the Role

As Dementia Care Manager, you will provide leadership across the dementia community, championing highquality, relationshipcentred care in line with regulations, evidencebased practice and Hallmark standards.

You will:

Lead the daytoday operation of the dementia communities, ensuring residents receive personalised, responsive care.

Act as the home’s lead for the Hallmark Dementia Strategy, embedding it into everyday practice and culture.

Oversee care planning, risk assessments and daytoday dementia care delivery in partnership with nurses and care teams.

Play a key role in preadmission assessments, family meetings and transition planning.

Work closely with the General Manager, Lifestyles Lead, Regional Dementia Practitioner and MDT to support residents’ health, wellbeing and engagement.

Lead and deliver dementiaspecific learning, coaching and development across the home.

Build a strong community of practice, sharing learning both locally and regionally.

Quality, Governance & Compliance

You will drive continuous improvement by:

Ensuring the dementia community meets and exceeds CIW and Hallmark standards, with a clear ambition for ‘Outstanding’.

Supporting audits, action planning and quality improvement activity.

Maintaining accurate documentation, oversight of KPIs, and promoting Health & Safety and risk management.

Leadership & People Management

Working in partnership with the General Manager, you will:

Provide daytoday leadership to nurses and care teams within the dementia community.

Ensure appropriate skill mix, staffing levels and capability to meet residents’ changing needs.

Oversee inductions, mandatory training and ongoing dementiaspecific development.

Manage performance, appraisals and capability in a supportive and valuesled way.

Family & Community Engagement

You will:

Build trusted relationships with families, GPs and external professionals.

Act as a source of dementia advice and reassurance.

Facilitate monthly family support meetings and develop dementia resources within the home.

Who We’re Looking For

Essential Criteria:

NVQ Level 4/5 (or equivalent) in Health & Social Care, or willingness to work towards

Minimum 4 years’ experience in longterm care of older people, including dementia care, ideally in a care home environment

Strong knowledge of evidencebased dementia care, care planning and endoflife care

Previous leadership or supervisory experience

Experience of governance, quality frameworks and regulatory compliance

Knowledge of safeguarding, Health & Safety and inspection processes

Experience delivering training and coaching

Skills & Attributes:

Confident, compassionate leader with strong communication skills

Able to manage multiple priorities in a fastpaced environment

Good IT skills (Outlook, Windows, Excel)

Warm, resilient and empathetic

Passionate about meaningful activity, strengthsbased dementia care, and open to learning the Montessori approach

This is a rare opportunity to shape a brandnew leadership role, influence dementia care across an entire home, and make a meaningful difference to the lives of residents and their families within a valuesdriven organisation committed to quality, learning and relationships.

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the wayphysically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security

• Annual salary reviews

• Enrolment onto our Westfields Cash back plan

• Free Life Assurance Scheme

• Joining bonus available in some homes

• Refer a Friend Scheme earn up to £1000 for each successful referral

• Great savings on lease cars

• Blue Light Card

Career Growth & Development

• Excellent induction and continuous professional training

• Study support for recognised qualifications

• Career Development Pathways

Recognition & Appreciation

• Long Service Awards celebrating your commitment

• Annual Hallmark Care Awards

• Team empowerment days

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.

• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.

• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.

• Exclusive Perks: Embrace our rewards and discount scheme Hallmark Rewards.

• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued team member!