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- Tasks: Support IT applications, manage requests, and ensure smooth operations across care homes.
- Company: Join Hallmark Care Homes, a family-run leader in high-quality, relationship-centred care.
- Benefits: Enjoy 25 days annual leave, health cash plans, and industry-leading training opportunities.
- Why this job: Be part of a passionate team that values personal growth and professional development.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and knowledge of care planning systems preferred.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
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Client:
Hallmark Care Homes
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Job Reference:
4bcdc7955f84
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job details
Business Application Support – Central Support
Be part of something exceptional at Hallmark Luxury Care Homes.
We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.
To co-ordinate estates operations by managing requests, delivering procurement processes, and maintaining accurate asset tracking to support project success and financialintegrity.
What You\’ll Be Doing:
- Standardise SOPs (standard operating procedures) for each of the homes and CS applications / systems to ensure clear guidelines are in place to assist users and have one way of working
- Visiting and working with home teams members to ensure use of application
- Application support (incident triage, analysis, resolution and closure) and business support (working directly with team to address queries, provide reporting, perform risk assessments)
- Support IT strategy for strategic improvement initiatives
- Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings including agenda, minutes & tracking of action items
- Incident analysis and resolution which will require working with MSP and third-party vendors
- Manage IT training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms
- Produce and roll out training materials across the business with regards to basic IT skills, systems, though to Cyber Awareness Training and work closely with the Learning and Development Team.
- Proactively liaising and communicating to all stakeholders about notified changes and the impact
- Working with Stakeholders on the implementation of new initiatives and projects
- Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have
- Assist Management in setting budgets
- Support IT Manager with BAU activities
What we are looking for in you!
- ITIL would be a benefit to this role
- 3+ years’ experience in an IT administrator/support function role
- Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills
- Strong knowledge of Care Planning systems and their functionality is desirable but not essential
- Business, Technical, and Data Analysis skills
- Experience in application development and/or support
- Strong SharePoint skills would be an asset
- Contributing in a timely manner to procedures
- Delivering presentations to the senior management
- Worked closely with Senior IT and wider business stakeholders
- Application support, maintenance and implementation
- Review and analysis of business cases
Champion new projects and gather business requirements
- Contributing in a timely manner to procedures
- Delivering presentations to the senior management
- Worked closely with Senior IT and wider business stakeholders
- Application support, maintenance and implementation
- Review and analysis of business cases
- Champion new projects and gather business requirements
Why Join Hallmark?
We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.
- Hallmark Rewards – access to discounts, cashback and wellbeing resources
- Life Assurance
- Pension Scheme
- Optional Health Cash Plan
- 25 days annual leave + bank holidays
- Buy and Sell annual leave options (*up to 5 days)
- Industry-leading training and development opportunities
- Supportive team environment with a values-led culture
- A workplace that truly cares and champions your growth
Equal Opportunities Statement:
Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.
Let’s shape the future of care together.
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Business Application Support (Billericay - Central Support Office) employer: Hallmark Care Homes
Contact Detail:
Hallmark Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Application Support (Billericay - Central Support Office)
✨Tip Number 1
Familiarise yourself with Hallmark Care Homes' values and mission. Understanding their commitment to relationship-centred care will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your ITIL knowledge, as it's mentioned as beneficial for the role. Even if you don't have formal certification, being able to discuss ITIL principles and how they apply to application support can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with application support and incident resolution. Be ready to share specific examples of how you've successfully managed incidents or improved processes in previous roles, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight any experience you have with SharePoint and care planning systems. If you can demonstrate your familiarity with these tools, it will show that you can hit the ground running and contribute effectively to the team.
We think you need these skills to ace Business Application Support (Billericay - Central Support Office)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and application management. Emphasise any specific skills related to Care Planning systems, SharePoint, and business analysis that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Hallmark Care Homes' commitment to relationship-centred care and your ability to contribute to their IT strategy.
Highlight Relevant Experience: In your application, focus on your previous roles that involved application support, incident resolution, and vendor management. Provide specific examples of how you have successfully managed similar responsibilities in the past.
Showcase Communication Skills: Since the role involves liaising with stakeholders and delivering presentations, include examples of your strong communication skills. Mention any experience you have in training others or presenting to senior management.
How to prepare for a job interview at Hallmark Care Homes
✨Understand the Company Values
Before your interview, take some time to research Hallmark Care Homes and their core values. They pride themselves on being big-hearted, inclusive, and committed to helping their teams thrive. Demonstrating an understanding of these values during your interview will show that you align with their culture.
✨Prepare for Technical Questions
Given the role's focus on IT support and application management, be ready to answer technical questions related to ITIL practices, application support, and incident resolution. Brush up on your knowledge of care planning systems and any relevant software tools, as this will help you stand out.
✨Showcase Your Problem-Solving Skills
The job requires strong problem-solving abilities. Prepare examples from your past experiences where you successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, when given the chance to ask questions, make sure to inquire about the team dynamics, ongoing projects, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
