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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and create unforgettable experiences for residents.
- Company: Hallmark Care Homes, a leader in luxury hospitality and relationship-focused care.
- Benefits: Competitive salary, life assurance, pension, and career development opportunities.
- Why this job: Make a real difference in residents' lives while thriving in a luxury environment.
- Qualifications: Experience in luxury hospitality and outstanding communication skills.
- Other info: Join a supportive team and grow with us in a dynamic role.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional service and creating unforgettable experiences? Do you thrive in a luxury hospitality environment where attention to detail and professionalism are key? If so, we have the perfect opportunity for you.
At Hallmark Care Homes, our vision is simple yet powerful: to be recognised as the leading provider of high-quality, relationship-focused care for all residents. As Head Concierge at The Residences, you will play a pivotal role in bringing this vision to life.
About the Role
As Head Concierge you’ll be the heartbeat of The Residences, ensuring our residents enjoy a seamless, five-star lifestyle every day. From overseeing hospitality and wellbeing services to anticipating residents’ needs, you’ll deliver a service that is second to none.
Your responsibilities will include:
- Leading and inspiring the concierge team to deliver exceptional customer service.
- Managing recruitment, training, and development to ensure a highly skilled team.
- Overseeing budgets and compliance with Hallmark standards and legislation.
- Acting as the primary point of contact for residents, building strong relationships and understanding their preferences.
- Coordinating events, activities, and outings to enrich residents’ lives.
- Ensuring The Residences always reflect a clean, welcoming, and luxurious environment.
What We’re Looking For
Experience: Luxury hospitality background, ideally in a 5-star concierge or front-of-house role.
Skills: Outstanding communication, organisational ability, and IT proficiency.
Qualities: Immaculate presentation, proactive problem-solver, and a genuine passion for exceptional service.
Desirable: Customer service qualification and experience in event planning or hospitality management.
Why Join Us?
At Hallmark Care Homes, we believe in Togetherness, Openness, Quality, Individuality, and Growth. You’ll enjoy:
- A supportive, collaborative team environment.
- Opportunities for career development and training.
- The chance to make a real difference in residents’ lives every day.
- Life assurance.
- Pension.
- Development opportunities - grow with us as an organisation.
Ready to create unforgettable experiences?
Head Concierge (Bath - Midford Manor Care Home) employer: Hallmark Care Homes
Contact Detail:
Hallmark Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge (Bath - Midford Manor Care Home)
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your personality! When you get the chance to meet potential employers or attend interviews, let your passion for exceptional service shine through. Share stories that highlight your experience and how you’ve gone above and beyond in previous roles.
✨Tip Number 3
Research the company culture! Before any interview, dive deep into Hallmark Care Homes’ values and mission. Tailor your responses to reflect how your personal values align with theirs, especially around Togetherness and Quality.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Residences. Don’t miss out on this opportunity!
We think you need these skills to ace Head Concierge (Bath - Midford Manor Care Home)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for exceptional service shine through. We want to see how much you care about creating unforgettable experiences for residents, so share any relevant stories or examples that highlight your dedication.
Tailor Your CV: Make sure your CV is tailored to the Head Concierge role. Highlight your luxury hospitality experience and any specific skills that match the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Be Professional Yet Personal: While professionalism is key, don’t be afraid to inject a bit of your personality into your application. We appreciate candidates who can communicate effectively and build relationships, so let us get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Hallmark Care Homes!
How to prepare for a job interview at Hallmark Care Homes
✨Know Your Luxury Hospitality Inside Out
Make sure you brush up on your knowledge of luxury hospitality standards. Understand what sets a five-star experience apart and be ready to discuss how you can bring that level of service to the role. Research Hallmark Care Homes and their values to align your answers with their vision.
✨Showcase Your People Skills
As Head Concierge, building relationships is key. Prepare examples of how you've successfully managed teams or built rapport with clients in previous roles. Highlight your communication skills and how you handle difficult situations with grace and professionalism.
✨Be Ready to Discuss Event Planning
Since coordinating events is part of the job, think of specific events you've planned or contributed to in the past. Be prepared to share your approach to creating memorable experiences and how you ensure everything runs smoothly.
✨Dress to Impress
Presentation matters in luxury hospitality. Dress smartly for your interview to reflect the immaculate standards expected in the role. This not only shows your professionalism but also your understanding of the environment you'll be working in.
