At a Glance
- Tasks: Build relationships and promote exceptional care at Hallmark Luxury Care Homes.
- Company: Join a family-run provider dedicated to celebrating aging with compassion.
- Benefits: Competitive salary, private medical insurance, and 33 days annual leave.
- Other info: Enjoy clear career development pathways in a supportive community.
- Why this job: Make a real impact in residents' lives while developing your career.
- Qualifications: Experience in B2C sales and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Be Part of Something Exceptional: Join Us as a Customer Relations Manager at Hallmark Luxury Care Homes. At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.
As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.
The Role:
Our Customer Relations Manager is responsible for being the first face of Hallmark to new Resident enquiries. You will follow up and generate local leads, ensuring you are maximising the opportunity to sell the various care offerings within the home. This role isn’t just about KPI’s; there is an element of PR and relationship building and networking involved. Our Customer Relations Manager is actively involved in marketing events to promote their home. There is also a large element of building meaningful relationships with our current residents and their families.
Key Responsibilities:
- Management - Build trusting relationships with residents, their families and external stakeholders, set the best example to other team members of delivering the best customer experience.
- Sales - Meeting revenue targets and reporting on weekly sales and marketing activities.
- Marketing - Overseeing marketing/PR events to promote the home, building a strong network of professional contacts, build upon referral opportunities.
What We’re Looking For:
- Customer Sales - You would have experience of B2C consultative sales. Someone who understands high-end luxury sales, with a genuine passion to meet a customer's needs.
- Communication - You will be interacting with a wide range of people from residents to team members, so listening and communication skills are a must.
- Commitment - We would love the individual to be professional and committed to setting the best example while also promoting the high-quality service Hallmark offers.
- Adaptability - The nature of care homes is constantly changing, so a skill in adapting quickly to the needs of the residents will help in this role.
Reap the Rewards:
- Excellent base salary of £42-47k - depending on experience.
- OTE of circa £60-65k.
- 33 days annual leave (including bank holidays).
- Private medical insurance.
- Blue Light Card.
- Westfield cashback plan - money back on everyday healthcare costs.
- Annual Hallmark Care Awards - we love to celebrate success.
- Clear career development pathways across a growing organisation.
At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration. If you're ready to embark on a fulfilling journey where your skills and passion can shine, we invite you to apply and become part of our supportive and caring community. Together, let's make a positive difference in the lives of our residents and team members every day!
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.
Customer Relations Manager (Sales Manager) in Banstead employer: Hallmark Care Homes
At Hallmark Luxury Care Homes, we pride ourselves on being a family-run provider that values relationships and exceptional care. Our supportive work culture fosters collaboration and personal growth, offering clear career development pathways and a range of benefits including competitive salaries, private medical insurance, and generous annual leave. Join us in making a meaningful impact in the lives of our residents while enjoying a rewarding and fulfilling career in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager (Sales Manager) in Banstead
✨Tip Number 1
Network like a pro! Attend local events and connect with people in the care industry. Building relationships is key, so don’t be shy about introducing yourself and chatting about your passion for customer relations.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your genuine enthusiasm for the role shine through. Remember, they’re looking for someone who fits into their family values.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s a great opportunity to reiterate your excitement about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of Hallmark Luxury Care Homes and our mission to provide exceptional care.
We think you need these skills to ace Customer Relations Manager (Sales Manager) in Banstead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in residents' lives and how you can bring that energy to our team.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Relations Manager. Highlight your experience in B2C sales and any relevant marketing or PR events you've been involved in. We love seeing how your background aligns with our values!
Be Personable:Remember, this role is all about building relationships. Use your application to showcase your communication skills and ability to connect with people. We’re looking for someone who can engage with residents and their families effortlessly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team. Let’s get started on this journey together!
How to prepare for a job interview at Hallmark Care Homes
✨Know the Company Inside Out
Before your interview, take some time to research Hallmark Luxury Care Homes. Understand their values, mission, and the unique care they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family-run ethos.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your B2C consultative sales skills. Think about how you’ve successfully met targets and built relationships with clients. Be ready to discuss how you can apply these skills to meet the needs of residents and their families.
✨Demonstrate Your Communication Style
Since this role involves interacting with a diverse range of people, practice articulating your thoughts clearly and empathetically. Consider role-playing common scenarios you might face as a Customer Relations Manager, focusing on active listening and effective communication.
✨Emphasise Adaptability
The care home environment is dynamic, so be prepared to discuss how you've adapted to changing situations in previous roles. Share examples that illustrate your flexibility and commitment to providing high-quality service, which aligns with Hallmark's dedication to exceptional care.
