At a Glance
- Tasks: Build and manage relationships with key retail customers to drive growth and deliver business plans.
- Company: Join a dynamic team at a leading retail-focused company.
- Benefits: Enjoy flexible working, free parking, and a range of lifestyle perks.
- Other info: Opportunity for personal development and career growth in a fast-paced environment.
- Why this job: Make a real impact in a high-stakes role with major retail clients.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 € per year.
As a Senior Account Manager, you’ll own the primary relationship with one of our key high‑street retail customers. You’ll work in close partnership with retail buyers and internal teams to deliver joint business plans, drive profitable growth and ensure flawless operational execution. This is a senior, high‑impact role where you’ll shape category direction, influence cross‑functional teams and play a key role in delivering our commercial strategy with a major customer.
Your Responsibilities
- Build, manage and grow strong short‑ and long‑term relationships with key retail stakeholders
- Deliver sales, profitability and operational targets in partnership with the customer
- Develop commercial and category recommendations that feed into trading and category plans
- Identify and deliver profitable solutions to commercial, operational and seasonal challenges
- Support delivery of Joint Business Plans, contracts and overall business objectives
- Represent the customer internally, influencing cross‑functional teams across Product, Marketing, Retail Merch and Customer Ops
- Lead weekly alignment meetings, post‑implementation reviews and customer update meetings
- Support the development and mentoring of team members
- Take ownership of your own ongoing personal development
Your Accountabilities
- Act as the key point of contact for the retail buyer and internal owner for all customer activity
- Work collaboratively with the wider commercial team across other categories and channels
- Line manage two Account Managers responsible for additional categories and channels
- Contribute to and deliver the Joint Business Plan and trading plan
- Deliver agreed revenue and margin targets
- Manage activity within the customer cost budget
- Support long‑term contract delivery and adherence
Your Key Relationships
- Retail buyers (with secondary interaction with Product Developers and Technologists)
- Commercial colleagues including Retail Merch, Commercial Managers and Customer Ops
- Product and Creative teams
- Supply Chain
- Finance
To Be Successful You Will Need
- Previous Account Management experience with a large retailer
- Experience managing complex seasonal activity and large SKU ranges
- Strong relationship‑building and communication skills
- High levels of commercial acumen
- Confidence working with ambiguity in a fast‑paced environment
- Proven ability to interpret sales, customer and market data
- A dedicated, flexible and proactive approach
Please note - This is a full time position requiring a minimum of two office‑based days per week (days may vary). UK travel will be required including retailer visits and occasional overnight stays and therefore a full, clean UK driving licence is also required. Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:
- Flexible working opportunities including hybrid working
- Free onsite parking for when you are in the office
- A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance
Senior Account Manager employer: Hallmark Cards
As a Senior Account Manager at our Bradford location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With flexible working opportunities, free onsite parking, and a commitment to promoting a positive work/life balance, we empower our team members to excel while fostering strong relationships with key retail stakeholders. Join us to make a meaningful impact in a high-stakes role that shapes our commercial strategy and drives profitable growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Senior Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its key retail customers. Understand their business model and think about how you can contribute to their growth. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous account management experiences and how you've successfully built relationships with retail stakeholders. Highlight your commercial acumen and problem-solving skills to impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates like you. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Senior Account Manager role. Highlight your previous experience with large retailers and any specific achievements that showcase your relationship-building skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention your understanding of commercial strategies and how you've successfully managed complex seasonal activities in the past. We love a good story!
Showcase Your Communication Skills:As a Senior Account Manager, strong communication is key. In your application, demonstrate how you've effectively influenced cross-functional teams or managed stakeholder relationships. We want to see your ability to connect and collaborate!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Hallmark Cards
✨Know Your Customer Inside Out
Before the interview, do your homework on the key high-street retail customer you'll be managing. Understand their business model, recent news, and any challenges they might be facing. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their success.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've previously driven sales and profitability in your past roles. Use specific examples to illustrate your understanding of commercial strategies and how you've successfully managed complex seasonal activities. This will highlight your capability to deliver on the role's expectations.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with various teams, come ready with examples of how you've influenced cross-functional teams in the past. Talk about how you’ve led meetings or collaborated on projects to achieve common goals, showcasing your teamwork and leadership skills.
✨Prepare for Ambiguity
Given the fast-paced environment mentioned in the job description, think of instances where you've thrived in uncertain situations. Share how you approached challenges with a proactive mindset and what strategies you used to navigate ambiguity effectively. This will show that you're adaptable and ready for the dynamic nature of the role.
