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- Tasks: Join us to manage compliance updates and support our Field Merchandisers in-store activities.
- Company: Be part of Hallmark, a renowned brand dedicated to creativity and customer satisfaction.
- Benefits: Enjoy flexible working, 26 days holiday, health cashback, and a positive work/life balance.
- Why this job: This role offers hands-on experience, teamwork, and the chance to drive meaningful improvements.
- Qualifications: Strong Microsoft Office skills, analytical mindset, and excellent communication are essential.
- Other info: A full UK driving license is required for occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for a Field Operations Compliance and Administration Specialist to join our team. Supporting our customer, you\’ll brief in store activity for a team of Field Merchandisers. Develop, collate, prepare and publish effective and usable compliance updates for Hallmark\’s key customers (internal and external). The key part of your role will be to manage the relationship with our key customer to agree the in store activity required and report back on compliance updates. Your main responsibilities will include:
- Work as an embedded member of the customer\’s team, and an active part of the Hallmark team, balancing the interests of both parties.
- Own the compliance data, dashboards and operational outputs required to manage customer SLAs, expectations and contractual obligations.
- Identify the right data required to fulfil internal and external customer needs. Communicate regularly with the customer users to evolve and improve outputs.
- Own and develop accurate, consistent and meaningful field activity reports for the customer.
- Use the data to drive compliance, identifying \”so whats\” and how the outputs can be improved. Initiate activity to drive improvement and follow through to completion.
- Build a close working relationship with trading teams and suppliers to access and understand current and future Customer and Business requirements.
- Own the uploading briefs and compliance documents to the Pepperi system.
- Develop a close working relationship with the Customer contacts, understanding their ways of working and supporting store communications and compliance presentation.
- Directly provide compliance reports and dashboards to the customer buying and operations teams, manage feedback and questions direct from the customer. Engage the Field Merchandising team in issue resolution and the provision of updates direct to the customer.
- Monitor level of activity and spend on activity vs. plan to protect Hallmark\’s profitability.
- Support the customer with how product shows up in store, involved in kit development, POS and stock.
- Support the delivery of field merchandising projects and technology updates, making sure key stakeholders are aligned to delivering the customer brief to the agreed timeline.
- Engage with suppliers and store colleagues across the estate to challenge non-compliance and work collaboratively to take corrective action, ensuring consistent communication and feedback to the customer.
- Partner with Field technology and project lead to develop a suite of training materials for the field merchandising team, through video, documentation and Microsoft Teams across the full 1000 plus field team.
- Manage archiving process for completed compliance and associated imagery.
- Any other projects that the customer requires.
We\’re looking for a resourceful, proactive and handson individual, who know how to deliver expectations and go the extra mile. To be successful in this role you\’ll need to demonstrate:
- Essential experience in Microsoft Office, Excel, Powerpoint, Word, confident in creating graphs and managing information.
- Strong analytical skills, confident in using and interpreting data
- You have strong communication skills and can use these to collaborate with key stakeholders.
- You are good at developing relationships and operate as a key team player.
- You will have exceptional planning and organisational skills, with the ability to manage multiple projects from start to finish.
- You have the ability to move at pace working to tight deadlines.
- You have great attention to detail and accuracy in presenting data.
- You will be a highly motivated individual keen to develop your knowledge and skills.
- Happy to challenge current ways of working, actively looking at simplifying, streamlining existing and new processes to unlock saving opportunities for both HMK and the customer.
- Full, clean UK driving license with occasional travel required to meet customer demand across the estate.
Competitive salary
- 26 days holiday plus bank holidays
- Health cashback scheme
- Pension benefit
- Flexible working opportunities including working from home opportunities
- Free onsite parking for when you are in the office
- A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance
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Field Operations Compliance and Administration Specialist employer: Hallmark Cards
Contact Detail:
Hallmark Cards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Compliance and Administration Specialist
✨Tip Number 1
Familiarise yourself with Hallmark's key customers and their expectations. Understanding their business model and compliance requirements will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Brush up on your analytical skills, especially in Excel. Being able to demonstrate your ability to manage and interpret data effectively will be crucial in this role, so consider practicing with real-world datasets.
✨Tip Number 3
Network with current or former employees of Hallmark or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed relationships and projects in the past. Highlighting your proactive approach and problem-solving skills will set you apart from other candidates.
We think you need these skills to ace Field Operations Compliance and Administration Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your analytical skills, proficiency in Microsoft Office, and any experience you have in compliance or field operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a great fit. Mention specific examples of how you've successfully managed relationships and driven compliance in previous roles.
Highlight Key Skills: In your application, clearly outline your strong communication skills, ability to manage multiple projects, and attention to detail. Use bullet points to make these stand out and ensure they are easy to read.
Show Enthusiasm for the Role: Convey your passion for the position and the company in your application. Explain why you are excited about the opportunity to work with Hallmark and how you can contribute to their success.
How to prepare for a job interview at Hallmark Cards
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss your experience with data interpretation. Bring examples of how you've used data to drive compliance or improve processes in previous roles.
✨Demonstrate Relationship-Building Abilities
This position involves managing relationships with key customers and stakeholders. Share specific instances where you've successfully built and maintained professional relationships, highlighting your communication skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle tight deadlines. Think of scenarios where you've had to manage multiple projects simultaneously and be ready to explain your approach.
✨Familiarise Yourself with Compliance Standards
Understanding compliance is crucial for this role. Brush up on relevant compliance standards and be ready to discuss how you would ensure adherence to these standards in a field operations context.
