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- Tasks: Build and manage relationships with key retail customers to drive growth and deliver business plans.
- Company: Dynamic company focused on innovative retail solutions and strong team collaboration.
- Benefits: Flexible working, free parking, and a range of lifestyle perks for a balanced life.
- Other info: Opportunity for personal development and career growth in a fast-paced environment.
- Why this job: Shape category direction and influence major retail strategies in a high-impact role.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
As a Senior Account Manager, you’ll own the primary relationship with one of our key high‑street retail customers. You’ll work in close partnership with retail buyers and internal teams to deliver joint business plans, drive profitable growth and ensure flawless operational execution. This is a senior, high‑impact role where you’ll shape category direction, influence cross‑functional teams and play a key role in delivering our commercial strategy with a major customer.
Your Responsibilities
- Build, manage and grow strong short‑ and long‑term relationships with key retail stakeholders
- Deliver sales, profitability and operational targets in partnership with the customer
- Develop commercial and category recommendations that feed into trading and category plans
- Identify and deliver profitable solutions to commercial, operational and seasonal challenges
- Support delivery of Joint Business Plans, contracts and overall business objectives
- Represent the customer internally, influencing cross‑functional teams across Product, Marketing, Retail Merch and Customer Ops
- Lead weekly alignment meetings, post‑implementation reviews and customer update meetings
- Support the development and mentoring of team members
- Take ownership of your own ongoing personal development
Your Accountabilities
- Act as the key point of contact for the retail buyer and internal owner for all customer activity
- Work collaboratively with the wider commercial team across other categories and channels
- Line manage two Account Managers responsible for additional categories and channels
- Contribute to and deliver the Joint Business Plan and trading plan
- Deliver agreed revenue and margin targets
- Manage activity within the customer cost budget
- Support long‑term contract delivery and adherence
Your Key Relationships
- Retail buyers (with secondary interaction with Product Developers and Technologists)
- Commercial colleagues including Retail Merch, Commercial Managers and Customer Ops
- Product and Creative teams
- Supply Chain
- Finance
To Be Successful You Will Need
- Previous Account Management experience with a large retailer
- Experience managing complex seasonal activity and large SKU ranges
- Strong relationship‑building and communication skills
- High levels of commercial acumen
- Confidence working with ambiguity in a fast‑paced environment
- Proven ability to interpret sales, customer and market data
- A dedicated, flexible and proactive approach
Please note - This is a full time position requiring a minimum of two office‑based days per week (days may vary). UK travel will be required including retailer visits and occasional overnight stays and therefore a full, clean UK driving licence is also required. Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:
- Flexible working opportunities including hybrid working
- Free onsite parking for when you are in the office
- A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance
Senior Account Manager in Bradford employer: Hallmark Cards
Contact Detail:
Hallmark Cards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Senior Account Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company and its key retail customers. Understand their business model and think about how you can contribute to their growth. This will show that you’re not just another candidate but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your pitch! You’ll need to communicate your experience and how it aligns with the role effectively. Role-play with a friend or use online resources to refine your delivery and ensure you come across as confident and knowledgeable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Senior Account Manager in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your previous experience with large retailers and showcase how your skills align with the responsibilities mentioned in the job description.
Showcase Your Relationship-Building Skills: Since this role is all about managing relationships, give examples of how you've successfully built and maintained strong connections with key stakeholders in your past roles. We want to see your communication prowess!
Demonstrate Commercial Acumen: Use your application to illustrate your understanding of commercial strategies. Share specific instances where you’ve interpreted sales data or developed profitable solutions to challenges, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Hallmark Cards
✨Know Your Customer Inside Out
Before the interview, do your homework on the key high-street retail customer you'll be working with. Understand their business model, recent trends, and challenges they face. This will help you demonstrate your ability to build strong relationships and deliver tailored solutions.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've previously driven sales and profitability in your past roles. Use specific examples that highlight your understanding of commercial strategies and how you've successfully managed complex seasonal activities or large SKU ranges.
✨Demonstrate Cross-Functional Collaboration
Since this role involves influencing cross-functional teams, come ready with examples of how you've worked collaboratively with different departments. Highlight any successful projects where you led alignment meetings or contributed to joint business plans.
✨Emphasise Your Flexibility and Proactivity
This position requires a proactive approach in a fast-paced environment. Share instances where you've adapted to changes or tackled ambiguity head-on. Show that you're not just reactive but can anticipate challenges and propose profitable solutions.