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- Tasks: Support customers and suppliers by handling queries and keeping admin processes on track.
- Company: Join a friendly team at a dynamic company focused on seamless service.
- Benefits: 26 days holiday, flexible working, free parking, and lifestyle perks.
- Why this job: Be part of a supportive team and help shape efficient processes.
- Qualifications: Strong communication skills and confidence in Microsoft Office.
- Other info: Great opportunity for growth in a busy, friendly environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re on the lookout for a Customer Service & Admin Advisor to join our team — a great opportunity for someone who enjoys helping people, keeping things organised and making sure everything runs smoothly behind the scenes. In this role, you’ll support both customers and suppliers by handling queries, keeping our admin processes on track and helping us deliver a seamless service across our O2C (Order to Cash) and P2P (Purchase to Pay) activities. You’ll work closely with our O2C & P2P Controllers and wider Finance Shared Services team to make sure tasks are completed accurately, on time and always with a friendly, helpful approach.
Your responsibilities will include but not be limited to:
- Responding to customer and supplier queries by phone and email within agreed SLAs
- Processing customer and supplier documents quickly, accurately and in line with KPIs
- Completing a range of O2C & P2P admin tasks and ensuring process controls are followed
- Keeping policies and SOPs up to date and making sure they’re followed
- Working as part of the team to spot and support continuous improvement opportunities
- Helping create smooth, efficient admin processes that support both internal teams and external partners
This is a great role for someone who’s naturally organised, enjoys variety and loves providing great service. You’ll be part of a supportive team, with opportunities to learn, grow and help shape how we work.
To be successful we’re looking for you to demonstrate:
- Strong written and verbal communication skills
- Fast and accurate data entry skills
- Confidence using Microsoft Office (especially Excel, Word and Outlook)
- Ability to manage a busy workload and work well under pressure
- A proactive approach and confidence using your own initiative
- A calm, friendly attitude when handling a wide range of queries
- (Bonus) An understanding of O2C & P2P processes
If you enjoy helping people, keeping processes running smoothly and being at the heart of a busy, friendly team, we’d love to hear from you.
Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:
- 26 days holiday plus bank holidays, plus an annual care day and volunteer days
- Flexible working opportunities including working from home opportunities
- Free onsite parking for when you are in the office
- A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance
Customer Service & Admin Advisor in Bradford employer: Hallmark Cards
Contact Detail:
Hallmark Cards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Admin Advisor in Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role, especially your customer service experience and admin skills.
✨Tip Number 3
Be ready to showcase your skills! Bring examples of how you've handled queries or improved processes in previous roles. This will demonstrate your proactive approach and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service & Admin Advisor in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service & Admin Advisor role. Highlight your relevant experience in handling queries and keeping things organised, as this will show us you’re a great fit for our team.
Show Off Your Communication Skills: Since strong written and verbal communication skills are key for this role, don’t shy away from showcasing these in your application. Use clear, friendly language and make sure to proofread for any errors before hitting send!
Demonstrate Your Organisational Skills: We love candidates who can manage a busy workload! In your application, share examples of how you’ve successfully juggled multiple tasks or improved processes in previous roles. This will help us see your proactive approach in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hallmark Cards
✨Know Your Stuff
Before the interview, make sure you understand the basics of O2C and P2P processes. Brush up on common customer service scenarios and think about how you would handle them. This will show that you're not just interested in the role but also prepared to tackle the challenges it brings.
✨Show Off Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've successfully handled customer queries in the past. Remember, a friendly and calm attitude goes a long way!
✨Demonstrate Your Organisational Skills
This job requires keeping things organised, so be ready to discuss how you manage your workload. Bring examples of how you've kept track of tasks or improved processes in previous roles. Highlighting your proactive approach will impress the interviewers.
✨Familiarise Yourself with Microsoft Office
Since you'll be using tools like Excel, Word, and Outlook, it’s a good idea to brush up on your skills. If you can, mention any specific projects where you used these tools effectively. Showing confidence in your technical abilities will help you stand out.
