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- Tasks: Manage client contracts, ensuring timely renewals and strong relationships.
- Company: Join a leading company in the Sprinkler industry with a focus on client satisfaction.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health care benefits.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be the key player in securing ongoing business relationships and making a real impact.
- Qualifications: Experience in contract management or client services, with strong negotiation skills.
The predicted salary is between 35000 - 45000 £ per year.
Summary of Role
You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
- Monitor contract expiration dates and create renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyse contract performance metrics, identify trends in renewal rates, and assess risk factors for non-renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with the account manager to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
- Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential).
- Experience in renewals or a retention role (essential).
- Proven negotiation and persuasive communication ability (essential).
- Excellent organisational skills, attention to detail along with the ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (essential).
- Analytical capability to interpret contract data and metrics (essential).
- Exceptional interpersonal skills and customer service focus (essential).
What you can expect in return
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00).
Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.
Contracts Specialist employer: Hall&Kay Fire Engineering
Contact Detail:
Hall&Kay Fire Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how your skills can help them achieve their goals. This will show you're not just another candidate but someone who genuinely cares about their success.
✨Tip Number 3
Practice your negotiation skills! Role-play with a friend or use online resources to sharpen your ability to discuss terms confidently. Remember, as a Contracts Specialist, you’ll need to persuade and communicate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contracts Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contract management and client services. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've successfully managed renewals or built client relationships. Let us see your personality and passion for the role!
Show Off Your Skills: Don’t forget to mention your negotiation skills and proficiency with CRM systems. We want to know how you can help us maximise retention rates and streamline our processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Hall&Kay Fire Engineering
✨Know Your Contracts Inside Out
Before the interview, make sure you’re familiar with common contract terms and renewal processes. Brush up on your knowledge of the Sprinkler industry or similar fields, as this will show your potential employer that you understand the nuances of the role.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully secured favourable terms for clients. Be ready to discuss your approach to handling objections and how you maintain positive relationships during tough discussions.
✨Demonstrate Analytical Thinking
Be prepared to talk about how you analyse contract performance metrics. Bring examples of how you've identified trends in renewal rates or risk factors in previous roles, and how you used that data to improve outcomes.
✨Highlight Your Client Relationship Management
Think of specific instances where you’ve built strong client relationships. Discuss how you conduct check-ins and assess client satisfaction, as well as any strategies you’ve implemented to enhance retention rates.