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- Tasks: Lead a team to manage client contract renewals and enhance retention rates.
- Company: Join a dynamic company focused on client relationships and growth.
- Benefits: Competitive salary, generous holiday, pension scheme, and health care.
- Other info: Enjoy a supportive environment with opportunities for professional development.
- Why this job: Make a real impact by building lasting client relationships and driving business success.
- Qualifications: Experience in management, contract management, and strong negotiation skills required.
The predicted salary is between 40000 - 50000 £ per year.
Summary of Role
You will manage the Renewals Team ensuring contract renewal processes for clients are managed in a timely manner, maintaining client relationships and maximising retention rates. This role combines people management, account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
- Supervise and develop a team of Renewals Coordinators to handle renewal cycles, remedial quotations and sales administration.
- Monitor contract expiration dates and create renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check‑ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyse contract performance metrics, identify trends in renewal rates, and assess risk factors for non‑renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with the account manager to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross‑sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
- Experience in a supervisory/management position driving performance improvements and developing talent (essential).
- Proven experience in contract management, account management, or client services role, ideally within the sprinkler industry but engineering/construction/FM would also be considered (essential).
- Experience in renewals or a retention role (essential).
- Proven negotiation and persuasive communication ability (essential).
- Excellent organisational skills, attention to detail, and ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (essential).
- Analytical capability to interpret contract data and metrics (essential).
- Exceptional interpersonal skills and customer service focus (essential).
What you can expect in return
- Competitive and negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00).
Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.
Renewals Team Leader in Birmingham employer: Hall&Kay Fire Engineering
Contact Detail:
Hall&Kay Fire Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Team Leader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Hall & Kay, their values, and their approach to client relationships. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves negotiating terms and pricing, try role-playing scenarios with a friend or mentor. The more comfortable you are, the better you'll perform during interviews.
✨Tip Number 3
Show off your people management experience! Be ready to share specific examples of how you've developed talent and driven performance improvements in your previous roles. This will demonstrate your capability to lead the Renewals Team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Renewals Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience, contract management skills, and any relevant achievements that show you can drive performance improvements.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Renewals Team Leader role. Share specific examples of how you've successfully managed teams and improved client retention rates in the past.
Show Off Your Negotiation Skills: Since negotiation is key in this role, include examples in your application that demonstrate your persuasive communication abilities. We want to see how you've navigated tough conversations and secured favourable outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Hall&Kay Fire Engineering
✨Know Your Numbers
Before the interview, brush up on key metrics related to contract renewals and retention rates. Be ready to discuss how you've improved these figures in past roles. This shows you understand the importance of data in driving business success.
✨Showcase Your People Skills
As a Renewals Team Leader, you'll be managing a team. Prepare examples of how you've developed talent and driven performance improvements in your previous positions. Highlight your ability to build positive relationships with clients and team members alike.
✨Master the Art of Negotiation
Since negotiation is a big part of this role, think of specific instances where you've successfully negotiated terms or resolved conflicts. Be ready to demonstrate your persuasive communication skills and how they led to successful outcomes.
✨Understand the Client's Needs
Research the company and its clients before the interview. Be prepared to discuss how you would align services with client objectives and improve their satisfaction levels. Showing that you can think from the client's perspective will set you apart.