Commercial Team Manager in Birmingham

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. With over 140 years of trading experience, we design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems.

Summary of Role

Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth.

What you will be doing

• Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration.
• Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence.
• Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects.
• Oversee the end‑to‑end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement.
• Review contract terms, pricing adjustments, and scope changes.
• Coordinate with finance and operations teams to finalise renewal documentation.
• Maintain renewal tracking systems and report on pipeline status and conversion rates.
• Direct the preparation and submission of quotations for remedial, repair and additional scope work identified during service visits.
• Establish standardised quoting processes, pricing methodologies and approval workflows.
• Ensure quotations are technically accurate, commercially competitive and aligned with contract terms and client expectations.
• Oversee the processing of sales orders, prepare quotes and proposals, maintain CRM systems and sales databases, manage sales documentation and contracts, and coordinate sales meetings and presentations.
• Track sales metrics and pipeline data, generating sales reports and forecasts.
• Maintain accurate customer records, update sales tracking systems, analyse sales data for trends, manage contact lists and mailing databases, and ensure data integrity across platforms.
• Monitor pricing strategies to maintain profitability while remaining competitive.
• Track quote‑to‑conversion metrics and identify improvement opportunities.
• Collaborate with management on budget forecasting related to renewal revenue and remedial work projections.
• Implement controls to minimise pricing errors and contractual disputes.
• Serve as escalation point for complex renewal negotiations and remedial scope discussions.
• Build strong relationships with key clients to understand their evolving needs and address concerns promptly.
• Ensure high service standards that support contract retention and expansion opportunities.
• Develop and refine standard operating procedures for renewals and quoting workflows.
• Implement technology solutions and CRM tools to enhance efficiency and data accuracy.
• Generate management reports on team performance, renewal success rates and remedial work trends.
• Ensure all renewals and quotations comply with contractual obligations, company policies and regulatory requirements.
• Identify and mitigate risks related to contract terms, pricing commitments and service delivery capabilities.

What we need from you

• Comprehensive experience in contract management, commercial operations or facilities management (essential), ideally within the sprinkler industry.
• Experience in a supervisory or management position driving performance improvements and developing talent (essential).
• Strong understanding of commercial contracts, pricing structures and estimating principles.
• Proficiency in CRM systems, contract management software and Microsoft Office Suite (particularly Excel) (essential).
• Demonstrated ability to balance client needs with profitability objectives.
• Experience with negotiation and value proposition development (essential).
• Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders (essential).

What you can expect in return

• Competitive and negotiable salary depending on experience.
• 25 days holiday plus bank holidays and option to buy 5 days.
• Contributory company pension scheme.
• Life assurance.
• Health care scheme.
• Hours: 36.5 hours per week (Monday to Thursday 8:45 – 16:40, Friday 8:45 – 16:00).

Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.