Invoice Support Manager in Bartley Green

This is an important role overseeing our regional and national invoicing across the UK. The job holder will supervise a small internal team and ensure companywide billing requirements are achieved.

Location & Hours: The role will be based at our regional office in Birmingham (Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands, B32 3BU). Standard hours are 36.5 per week, Monday to Friday. The role will be 100% office based. We cannot offer a hybrid working pattern.

What you will be doing:

• Leading the Billing team – direct management, coaching and development of 4 Billing Account Administrators
• Work with the wide team to identify process improvements to help streamline billing operations.
• Monitoring billing performance metrics, driving improvements, and delivering on KPIs to the National Service Director.
• Liaise directly with clients, senior management, technical teams and clients to resolve billing queries and ensure alignment with client billing guidelines as well as initial client onboarding.
• Collaborate with finance, compliance and legal operations teams to support audits and internal reporting requirements.
• Responsible for leading the monthly billing process across the team
• Responsible for keeping the UK team and key stakeholders up to date with all necessary information supporting billing communication.

Knowledge, skills & experience

Essential Criteria:

• Invoice processing experience at high volume level – ensuring invoices are created with accuracy and efficiency
• Team Leadership experience
• Managing customer queries and delivering exceptional service to internal and external customers
• Proven experience of developing and implementing efficient office procedure
• Working with KPIs to support and measure team efficiency
• Collaborating with internal finance department/stakeholder engagement
• Maintaining accurate invoice and credit reporting and records
• Month End experience
• Working to tight deadlines
• Provide and review regular reporting to understand team output and adjust workflow to address any backlog in a timely manner.

Desirable Criteria:

• Experience of working within the Fire Engineering industry or an engineering service related industry would be an advantage.
• Experience across multiple billing platforms (essential), advantageous if including EvoMx, Corrigo, customer portal use – Verisae, Mercury, Cougar, Tungsten

What you can expect in return:

• Competitive and negotiable salary depending on experience
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Life Assurance
• Health care scheme
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)

Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.

Additional Company information

What sets us apart? Our culture. What we call ‘the Hall & Kay way’…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.

Our Commitment: We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.