At a Glance
- Tasks: Lead the Helpdesk & Billing teams, ensuring top-notch client service and operational efficiency.
- Company: Join Hall & Kay, a leader in fire protection and security solutions with a strong team culture.
- Benefits: Enjoy 25 days holiday, a pension scheme, life assurance, and healthcare benefits.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by leading a dedicated team and enhancing client satisfaction.
- Qualifications: Experience in helpdesk or facilities management, with strong organisational and communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Job Summary
Team Leader overseeing Administration and Billing teams.
Primary point of contact for client service requests via phone, email, or in person.
Log and prioritise jobs in Corrigo CAFM system, coach team to meet operational and billing targets, and manage client escalations while maintaining excellent customer service.
Key Responsibilities
- Coordinate with Account Managers, Service Managers, and contractors to maintain accurate records and documentation.
- Schedule and communicate planned maintenance activities with building management, tenants, and stakeholders.
- Liaise with subcontractors, technicians, utility providers, and statutory bodies.
- Implement efficient processes to meet KPIs and SLAs.
- Manage escalation procedures and report compliance risks to clients.
- Generate management reports on team performance and resource utilisation.
- Maintain Corrigo CAFM system accuracy.
Requirements
- Proven helpdesk or coordination experience in facilities management, property services, or commercial real estate.
- Experience with Corrigo or similar CAFM platforms.
- Knowledge of health and safety, statutory compliance, and FM service delivery models.
- Understanding of finance compliance for customer invoicing.
- Strong organisational and prioritisation skills with ability to manage competing demands.
- Excellent communication skills for technical and non-technical audiences
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to interpret KPIs, SLAs, and identify service improvement opportunities.
Benefits
- 25 days holiday plus bank holidays (option to buy 5 additional days)
- Contributory pension scheme
- Life Assurance and Health care scheme
- 36.5 hours/week (Monday-Thursday 8:45-16:40, Friday 8:45-16:00)
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients.
As technical experts our focus is on the lifetime value of a project.
Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems.
With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
What sets us apart?
Our culture.
What we call ‘the Hall & Kay way’.…it’s a people thing.
Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business.
Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them.
It’s our people that make us trusted to deliver
Helpdesk & Billing Team leader in Bartley Green employer: Hall&Kay Fire Engineering
At Hall & Kay, we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to thrive. As a Sprinkler Project Manager, you will benefit from competitive salaries, generous holiday allowances, and a comprehensive benefits package, including a contributory pension scheme and private medical coverage. Our commitment to professional development ensures that you have ample opportunities for growth while working on impactful projects in the fire safety sector.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Billing Team leader in Bartley Green
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hall&Kay Fire Engineering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hall&Kay Fire Engineering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk & Billing Team leader in Bartley Green
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hall&Kay Fire Engineering:Your cover letter is your chance to shine! Tell us why you want to work at Hall&Kay Fire Engineering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hall&Kay Fire Engineering!
How to prepare for a job interview at Hall&Kay Fire Engineering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
